Feeds

Outlook grim as Cloudmark update crashes email clients

Stormy weather

5 things you didn’t know about cloud backup

A dodgy spam definition update from Cloudmark has crashed users' email clients.

Users of the anti-spam service were left unable to run either Outlook or Outlook Express without their email clients crashing. Cloudmark blamed the problem on a corrupted file that formed part of the update, issued on Thursday. The firm has now resolved the problem. Users need to install a new version of Cloudmark Desktop, as explained here.

Reg reader Ian was among those hit by the glitch. "I spent 12 hours trying to get our email back up here. The problem appeared on two machines - an exception and closing of Outlook, and the scary warning about ntdll.dll.

"To be honest Cloudmark is a fit and forget product and works really well for us but I was a tad annoyed when I had to hunt on their web site for a message putting their hands up," he added.

Ian was far from alone is suffering problems as posts to Cloudmark's forum's demonstrate.

False positives are well known as something of an Achilles heel for signature-based malware detection. Problems crop up regularly. Cloudmark's whoopsie this week show that signature updates for spam scanners can cause similar problems, occasionally. ®

The essential guide to IT transformation

More from The Register

next story
One HUNDRED FAMOUS LADIES exposed NUDE online
Celebrity women victimised as Apple iCloud accounts reportedly popped
Rubbish WPS config sees WiFi router keys popped in seconds
Another day, another way in to your home router
Goog says patch⁵⁰ your Chrome
64-bit browser loads cat vids FIFTEEN PERCENT faster!
NZ Justice Minister scalped as hacker leaks emails
Grab your popcorn: Subterfuge and slur disrupts election run up
HP: NORKS' cyber spying efforts actually a credible cyberthreat
'Sophisticated' spies, DIY tech and a TROLL ARMY – report
NIST to sysadmins: clean up your SSH mess
Too many keys, too badly managed
Scratched PC-dispatch patch patched, hatched in batch rematch
Windows security update fixed after triggering blue screens (and screams) of death
Attack flogged through shiny-clicky social media buttons
66,000 users popped by malicious Flash fudging add-on
New Snowden leak: How NSA shared 850-billion-plus metadata records
'Federated search' spaffed info all over Five Eyes chums
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?