Feeds

Outlook grim as Cloudmark update crashes email clients

Stormy weather

Choosing a cloud hosting partner with confidence

A dodgy spam definition update from Cloudmark has crashed users' email clients.

Users of the anti-spam service were left unable to run either Outlook or Outlook Express without their email clients crashing. Cloudmark blamed the problem on a corrupted file that formed part of the update, issued on Thursday. The firm has now resolved the problem. Users need to install a new version of Cloudmark Desktop, as explained here.

Reg reader Ian was among those hit by the glitch. "I spent 12 hours trying to get our email back up here. The problem appeared on two machines - an exception and closing of Outlook, and the scary warning about ntdll.dll.

"To be honest Cloudmark is a fit and forget product and works really well for us but I was a tad annoyed when I had to hunt on their web site for a message putting their hands up," he added.

Ian was far from alone is suffering problems as posts to Cloudmark's forum's demonstrate.

False positives are well known as something of an Achilles heel for signature-based malware detection. Problems crop up regularly. Cloudmark's whoopsie this week show that signature updates for spam scanners can cause similar problems, occasionally. ®

Remote control for virtualized desktops

More from The Register

next story
Webcam hacker pervs in MASS HOME INVASION
You thought you were all alone? Nope – change your password, says ICO
You really need to do some tech support for Aunty Agnes
Free anti-virus software, expires, stops updating and p0wns the world
USB coding anarchy: Consider all sticks licked
Thumb drive design ruled by almighty buck
Attack reveals 81 percent of Tor users but admins call for calm
Cisco Netflow a handy tool for cheapskate attackers
Privacy bods offer GOV SPY VICTIMS a FREE SPYWARE SNIFFER
Looks for gov malware that evades most antivirus
Patch NOW! Microsoft slings emergency bug fix at Windows admins
Vulnerability promotes lusers to domain overlords ... oops
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.