Feeds

Customers give new ISP market thumbs down

Consumer casualties on broadband battleground

Top three mobile application threats

The volatile ISP sector is continuing to annoy UK consumers as it sacrifices service for lower prices.

Overall, a quarter of broadband punters are unhappy with their service - a 12 per cent slide compared to a year earlier.

TalkTalk and Orange, who both provide "free" internet service, dominated the lower reaches of the half dozen satisfaction metrics in uSwitch's bi-annual survey (.PDF), despite their claims that the problems which dogged their local loop unbundling rollout are behind them. Orange was at the bottom for the second time in a row.

TalkTalk's £15m investment in customer service staff, announced in April is yet to deliver an improvement.

There's good news for PlusNet, which after a nightmarish run of technical glitches recovered to top the poll by satisfying 78 per cent of its customers.

The performance of parent company BT, which recently overtook Virgin Media as the UK's most popular provider, was patchier, with its customers fingering poor value for money as a major gripe.

Virgin's recent launch of a 20MBit/s service was one bright spot in an otherwise mid-table showing, helping to bag the top spot for speed performance, despite its nationwide rollout of bandwidth throttling.

When it became first to offer "free" service, TalkTalk promised it would change broadband forever. On this evidence, let's hope not.

The findings were based on an independent YouGov survey of 10,513 adults in May. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.