C&W kicks Bulldog rump into touch
Amputates vestigial home broadband tentacle
Cable and Wireless has fired off letters to Bulldog broadband customers telling them they will be cut off in less than a month because it doesn't want them dangling around anymore.
Most of Bulldog's customer base was sold to Pipex last year for £12m. C&W refused to tell us why some subscribers remained on its network, saying it was tip-top secret, hush hush, and that if they told us...you get the picture.
It wouldn't tell us how many of these festering boils it would be lancing either, confining its response to a cryptic "not many". The cleansing marks the completion of C&W's pullout from consumer provision, which it announced last year as part of its company-wide cutback and restructuring plan.
The statement C&W sent us suggests Pipex is best off without some of them anyway, since they don't pay. It said: "As you would expect, like any business, if customers don’t pay for services, we don't provide them.
"In line with normal business procedure, we're in the process of terminating the service of a number of residential broadband customers who have either not paid the balance on their account within our thirty-day payment terms.
"Unless we receive payment of the arrears, we’ll proceed to disconnect customers’ services accordingly."
Some of the other accounts being cut off were freebies.
In the letter, which it sent to the not many customers on Wednesday, C&W advised them to get off its LLU network and go back to BT where they might be wanted. Migration Authorization Codes are available for the broadband-only lines, but to bundled phone and broadband outcasts.
Bulldog punters supplied through Pipex are unaffected by the move.®
Every cloud and all that...
Imagine my frustration when, after trying for literally weeks to cancel my Bulldog account due to their compete lack of being able to provide me with either a broadband or telephone service, and finally moving my line back to BT, the Bullshit Bastards try to charge me £30 for a months subscription.
Luckly, I noticed on the day the Direct Debit was being drawn; a quick call to the nice people at Smile bank assured me that as I cancelled the DD in the nick of time, the transaction would be reversed.
Then, two months later after they charged their customer base several times for one months subscription, I received a credit for £60 to compensate for this error... despite having cancelled my Direct Debit as previously mentioned, and not paying diddly squat since!
I dont mind em messing up... as long as they do it in my favour :)
- bulldog - bullshit more like
my tale of woe was so tedious (over 6 months of utter nonsense with sdsl) i shan't bother you all with it but needless to say C&W screwed up a really excellent company and pioneer of LLU BB (and post indie status their accounts couldn't count or arrange a direct debit if it hit them in the face)
DOUBLE SHAME on you c&w!
(how much does their senior management get paid to screw things up time and time again?)
pipex leased circuit we moved to from sdsl is so-so ok but still copper tho ...will no one sort fibre cheaply in suburban london (NW6)?
pipex aren't much better overall tho and are in a right fix at the dedicated server end where weve just escaped from too
second class service and overpriced broadband UK - again - positively rubbish - embarrassing
Think ill raise the peoples army and seize control of the state...
HUM THERES AN IDEA...
Not alone then
When I got the mail, I just laughed.
I've had hassle from Bulldog from the beginning (that's what you get for being an early adopter I guess).
Up to 16Mb they said. Never sync'd at more than 6.7Mb.
Had exactly the same problem as others with billing.
So good riddance I guess (Pipex are/were no better)
If I followed my hunch, I'd go back to Zen and never move anywhere again, but I'll probably go with my pocket and try Be.
If anyone is fed up with their ISP, I can strongly recommend Zen. The line never drops, they pick up the phone within 3 rings and they all know what they're talking about.
Just my 0.02p