Feeds

Symantec offer sticks in craw of some Chinese users

'Lacks seriousness and sincerity'

Beginner's guide to SSL certificates

We were skeptical on Monday when Symantec said it would atone for a bug that crippled the PCs of tens of thousands Chinese users by giving them free software. "Cockroach in your salad, sir? Have some free salad," was how we put it.

Sure enough, critics in China's electronics industry are pouncing on the compensation offer, which calls for affected users to get a free one-year subscription to Norton AntiVirus. That's the very application that in May wrongly categorized two critical system files in the Simplified Chinese version of Windows XP and left about 50,000 PCs unable to boot up. It seems some PC users in China have had enough salad.

"As a company with an international name, Symantec's response to its Chinese consumers lacks seriousness and sincerity," Alamus, deputy director of China E-commerce Association, was quoted by CCTV. "It's obvious that Symantec avoids mentioning compensation. It is trying to get away with such words as 'offer' and 'goodwill.'"

Lu Benfu, director of the Chinese Academy of Science's Internet Development Research Center, was quoted in the same article saying: "Symantec's offer is better than nothing. But it is not good enough. It's not a real compensation program. The data lost can't be made up for by any such offer or improvement in services."

Symantec declined to comment on the criticism other than to reiterate previous statements that it deeply regrets the error, which was caused by an automated process that has been in place for many years. Symantec estimates the glitch affected a maximum of 50,000 PC, but some critics say the number is higher.

At least two lawsuits have been filed over the incident. ®

Intelligent flash storage arrays

More from The Register

next story
Knock Knock tool makes a joke of Mac AV
Yes, we know Macs 'don't get viruses', but when they do this code'll spot 'em
Shellshock over SMTP attacks mean you can now ignore your email
'But boss, the Internet Storm Centre says it's dangerous for me to reply to you'
Why weasel words might not work for Whisper
CEO suspends editor but privacy questions remain
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
China is ALREADY spying on Apple iCloud users, claims watchdog
Attack harvests users' info at iPhone 6 launch
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.
Business security measures using SSL
Examines the major types of threats to information security that businesses face today and the techniques for mitigating those threats.