Feeds

Symantec showers free software on bug-afflicted Chinese

Con-pensation

High performance access to file storage

Chinese PC users whose machines were crippled by a dodgy software update from Symantec have two weeks to apply for compensation. The company has announced that the 50,000 users affected by the error are entitled to some free Norton anti-virus licenses.

Symantec says the offer is a "gesture of goodwill".

We're not sure it'll be received as such. After all, when some software has killed your PC do you really want free copies of the software that caused the problem in the first place. Cockroach in your salad, sir? Have some free salad.

The update, released on May 18, wrongly categorised as malware two system files in the Simplified Chinese version of XP. It then quarantined the files, which rather spoiled the PCs concerned. Symantec has attributed the problem to "an automated process".

The error kicked off a storm online, and even attracted a lawsuit or two.

Those who manage to get to the special website between June 27 and July 15 will not just get a free 12 month extension of their cockroach salad anti-virus software. Consumers will also qualify for a free copy of the Norton Save & Restore 2.0 backup software, while business users will be offered a Symantec Ghost Solution Suite licence.

All you have to do to qualify is be able to prove that your software was licensed in the first place, and that you were definitely affected by the cockroach, sorry, bug. ®

High performance access to file storage

More from The Register

next story
Obama allows NSA to exploit 0-days: report
If the spooks say they need it, they get it
Parent gabfest Mumsnet hit by SSL bug: My heart bleeds, grins hacker
Natter-board tells middle-class Britain to purée its passwords
Web data BLEEDOUT: Users to feel the pain as Heartbleed bug revealed
Vendors and ISPs have work to do updating firmware - if it's possible to fix this
OpenSSL Heartbleed: Bloody nose for open-source bleeding hearts
Bloke behind the cockup says not enough people are helping crucial crypto project
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Call of Duty 'fragged using OpenSSL's Heartbleed exploit'
So it begins ... or maybe not, says one analyst
Experian subsidiary faces MEGA-PROBE for 'selling consumer data to fraudster'
US attorneys general roll up sleeves, snap on gloves
Oz bank in comedy Heartbleed blog FAIL
Bank: 'We are now safely patched.' Customers: 'You were using OpenSSL?'
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.