Feeds

TalkTalk slams slamming charges

Even if we did it wasn't deliberate

Next gen security for virtualised datacentres

TalkTalk has denied ISP industry allegations it is stealing thousands of customers from competitors every month.

BT-owned outfit PlusNet has led other ISPs in accusing TalkTalk of "slamming" - migrating broadband lines to its network without permission from the subscriber. PlusNet estimated 2,500 broadband customers were being "stolen" by TalkTalk every month, and is preparing a formal complaint to regulators.

A TalkTalk spokesman said: "Whether through a systems or human error...we can't say it never happens, but it's certainly not something we set out to do.

"It's not seen as an ongoing problem at anywhere near the levels being bandied about by some people."

TalkTalk said migration without a MAC code could have occurred because of its MPF full unbundling technology, where both the ADSL and voice line are transferred from BT. It said its policies mean the broadband should not be moved without express permission when it bags a new home phone line; voice only customers' ADSL should stay put.

A statement from the Carphone Warehouse-owned telco added: "TalkTalk currently operates at significantly below the industry average for alleged incidents of this kind and we are working with our industry partners to address these concerns and will undertake a full investigation of any issues raised with us." ®

The essential guide to IT transformation

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
UK mobile coverage is BETTER than EVER, networks tell Ofcom
Regulator swallows this line and parrots it back out at us. What are they playing at?
What's the nature of your emergency, Vodafone?
Oh, you've dialled the wrong number for ad fibs, rules ASA
EE network whacked by 'PDP authentication failure' blunder
Carrier is 'aware' of cockup, working on a fix NOW
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.