Feeds

TalkTalk slams slamming charges

Even if we did it wasn't deliberate

Boost IT visibility and business value

TalkTalk has denied ISP industry allegations it is stealing thousands of customers from competitors every month.

BT-owned outfit PlusNet has led other ISPs in accusing TalkTalk of "slamming" - migrating broadband lines to its network without permission from the subscriber. PlusNet estimated 2,500 broadband customers were being "stolen" by TalkTalk every month, and is preparing a formal complaint to regulators.

A TalkTalk spokesman said: "Whether through a systems or human error...we can't say it never happens, but it's certainly not something we set out to do.

"It's not seen as an ongoing problem at anywhere near the levels being bandied about by some people."

TalkTalk said migration without a MAC code could have occurred because of its MPF full unbundling technology, where both the ADSL and voice line are transferred from BT. It said its policies mean the broadband should not be moved without express permission when it bags a new home phone line; voice only customers' ADSL should stay put.

A statement from the Carphone Warehouse-owned telco added: "TalkTalk currently operates at significantly below the industry average for alleged incidents of this kind and we are working with our industry partners to address these concerns and will undertake a full investigation of any issues raised with us." ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.