TalkTalk slams slamming charges
Even if we did it wasn't deliberate
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TalkTalk has denied ISP industry allegations it is stealing thousands of customers from competitors every month.
BT-owned outfit PlusNet has led other ISPs in accusing TalkTalk of "slamming" - migrating broadband lines to its network without permission from the subscriber. PlusNet estimated 2,500 broadband customers were being "stolen" by TalkTalk every month, and is preparing a formal complaint to regulators.
A TalkTalk spokesman said: "Whether through a systems or human error...we can't say it never happens, but it's certainly not something we set out to do.
"It's not seen as an ongoing problem at anywhere near the levels being bandied about by some people."
TalkTalk said migration without a MAC code could have occurred because of its MPF full unbundling technology, where both the ADSL and voice line are transferred from BT. It said its policies mean the broadband should not be moved without express permission when it bags a new home phone line; voice only customers' ADSL should stay put.
A statement from the Carphone Warehouse-owned telco added: "TalkTalk currently operates at significantly below the industry average for alleged incidents of this kind and we are working with our industry partners to address these concerns and will undertake a full investigation of any issues raised with us." ®
COMMENTS
had been an existing calls-only customer for a while when out-of-the-blue TT slammed me
I'd been an existing calls-only customer of TT for a year or so when out-of-the-blue TT slammed me, nicking my line and broadband too
BT Provisioning are to blame
BT are supposed to block any LLU move if PSTN services such as ADSL are still present. It is their system that cocks up and allows the move, resulting in a "slam" the LLU operator is not notified and therefore knows nothing and is blamless. Direct your questions to BT not the LLU operator.
Incompetance not conspiracy
...or at least, that would be my guess.
I'm a TalkTalk customer, and what I get for that is poor service for a ridiculously small price. (For me, £5 / month *is* a deal breaker; this is the only way I can afford broadband at all.)
I've not had much contact with their customer support, but given that their margins must be very small indeed, I'm guessing that it's pretty crap. Fine by me; I get what I pay for. A bit rough on those that didn't want to switch away from another ISP, I agree...
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