Feeds

T-Mobile terminates Truphone

Mobile operator, or not?

Secure remote control for conventional and virtual desktops

T-Mobile has stopped connecting its customers when they call someone using Truphone, saying the VoIP operator is overcharging for interconnection.

Instead, T-Mobile customers get a recorded announcement saying they must have misdialed.

T-Mobile says its objection is that the termination rate Truphone is asking for is about the same as it pays the other mobile network operators, while Truphone has no mobile network to support.

"Other operators have invested huge amounts of money into their networks," T-Mobile corporate communications head Simon Marks said. "Truphone has no network to maintain."

The termination fee is an amount paid to the receiving network when a call is made to a customer of that network, and the rates charged by different networks are public information. Truphone is asking for reasonable rates by mobile network standards, but if it is a fixed-network it should, arguably, be receiving a lot less.

Marks said: "It's not up to us to decide what kind of network Truphone is."

Numbers issued by Truphone start "07", so are clearly identifiable as mobile-rated by customers, and are billed as such by other operators. If the Truphone customer is outside a data connection then incoming calls are forwarded to their normal mobile number, on their GSM network, and this requires Truphone to pay a termination fee to that network.

Truphone can't afford to back down, as that would make all forwarded calls loss-making and its business unsustainable, but T-Mobile isn't going to either.

UK telecoms regulator Ofcom requires phone companies to interconnect, and Truphone reckons T-Mobile is in breach of Ofcom rules by refusing to accept its rates. However, its rates are only reasonable if Truphone is a mobile operator, so it seems likely Ofcom will be required to rule on the mobility of Truphone.

Ofcom was unavailable for comment at time of writing.

With Truphone customers not receiving calls, and those making them unsure why, Ofcom is going to have to act quickly. ®

Bootnote

Ofcom has been in touch to say they consider the whole thing to be a commercial dispute, and as long as it's not BT who are refusing to connect then they don't want to get involved. Meanwhile T-Mobile are still not connecting Truphone numbers starting 07978, though developments are expected soon.

Secure remote control for conventional and virtual desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
The hidden costs of self-signed SSL certificates
Exploring the true TCO for self-signed SSL certificates, including a side-by-side comparison of a self-signed architecture versus working with a third-party SSL vendor.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.