Feeds

Virgin Media tech support goes premium rate

'How do I send an email?'

High performance access to file storage

Virgin Media will slap a 25 pence per minute charge on calls to its broadband technical support line from 1 July because it says it gets too many off-topic questions.

The firm angered its investors last month by posting a shaky-looking first set of financial results.

Customer care MD Steve Stewart said: "Over half the calls we receive are general enquiries about using the internet or another company's software, rather than the broadband connection we supply, so we can't sustain our award-winning service with the existing local rate charges.

"We remain committed to offering the option of phone support, but we also provide a free status line, free email support and extensive information on our website."

Which is perhaps not much use if your internet access is down.

The troubled cable monopoly said the charges would encourage calls seeking technical advice on broadband and allow it to continue to offer "best-in-class service". Calls to bundle rival Sky's support line are charged at eight pence per minute.

In other news, Virgin announced today that it would launch its own entertainment TV channel as a response to losing Sky One. Virgin 1 will go live on freeview in autumn, and is designed to give the firm "more muscle to acquire and commission the very best US and UK programming". ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.