Feeds

Bank of Scotland blames human error in data screw-up

Unencrypted disc lost in post

The essential guide to IT transformation

Bank of Scotland (HBOS) is telling 62,000 customers they could be at risk of identity theft after it stuck an unencrypted disc in the ordinary post, which was subsequently lost.

The disc, containing information on mortage customers, should have been encrypted before being sent, the bank said, and should have been sent via secure courier rather than the normal postal service. It blamed human error for the problem, but said it believed the disc was genuinely lost rather than stolen.

An HBOS spokesperson told ComputerWorld: "The disk would usually be encrypted. Unfortunately, due to human error on this occasion the usual policy was not followed. We apologise to our customers for this."

The spokeswoman said procedures had been changed and said a recent string of data breaches were unrelated.

The bank was in trouble in March for losing customer data, and in January it accidentally posted details of 75,000 customers to a woman from Aberdeen who asked for a copy of her bank statement. Also in March, the Information Commissioner named and shamed HBOS, along with 10 other banks, for dumping customer statements in pavement bins.

More from ComputerWorld here. ®

Next gen security for virtualised datacentres

More from The Register

next story
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
Who needs hackers? 'Password1' opens a third of all biz doors
GPU-powered pen test yields more bad news about defences and passwords
Think crypto hides you from spooks on Facebook? THINK AGAIN
Traffic fingerprints reveal all, say boffins
Rupert Murdoch says Google is worse than the NSA
Mr Burns vs. The Chocolate Factory, round three!
Microsoft cries UNINSTALL in the wake of Blue Screens of Death™
Cache crash causes contained choloric calamity
Germany 'accidentally' snooped on John Kerry and Hillary Clinton
Dragnet surveillance picks up EVERYTHING, USA, m'kay?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.