Feeds

Directgov publishes online wish list

Child truancy alerts and virtual uni tours demanded

The Essential Guide to IT Transformation

Child truancy alerts and virtual tour of colleges or universities for teenagers are among the most wanted online services, according to a survey commissioned by Directgov.

The Central Office of Information said the study, which questioned more than 2,000 adults and a representative sample of 14 to 18-year-olds, will be used to help the assess the next stage of development for the central portal for government.

Published yesterday, the survey also found that a guide to local services was top of the wish list for the over 50s, while motorists most wanted the ability to renew car tax online.

Both services are already available on Directgov – with the latter having migrated from the Driver and Vehicle Licensing Agency's website – suggesting that work is still needed to communicate the availability of such services to the public. The top desire for disabled people was personalised journey planners mapped by accessibility.

Staying connected with family and friends was a key theme revealed across all sample groups. In addition to receiving immediate online alerts if their child has failed to turn up for registration, parents wanted to be able to track children's movements outside of school for safety.

Meanwhile, one in six over 50s most want to stay in better touch with friends and family via webcams and video conferencing.

Teenagers, who often rely on social networking sites and instant messaging to keep in touch with friends, also see the internet as a tool for self-improvement. Almost a fifth of those surveyed wanted the chance to take virtual tours of colleges and universities, while the same proportion wanted to take virtual driving lessons.

For motorists, responsible driving was the top priority. One in ten wanted to put their car through a virtual MOT, while one in seven wanted to be able to calculate the exact carbon emissions of their vehicle.

For disabled people, the most desired future services are those which allow them more time and freedom, with one in seven 35 to 44-year-olds wanting to have face-to-face meetings, such as job interviews or benefit claims renewals, online.

The results of the survey, conducted by ICM Research, are currently being analysed before Directgov decides on how they might be implemented into its website strategy.

Commenting on the findings, the organisation's chief executive officer Jayne Nickalls said: "With 60 per cent of respondents saying they want more government services in one place online, all of the insights we gained will be taken into consideration as we plan the future of Directgov."

Under the online streamlining programme, at least 551 government websites are being culled, with relevant information transferred to "supersites" like Directgov.

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

The Essential Guide to IT Transformation

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
Adam Afriyie MP: Smart meters are NOT so smart
Mega-costly gas 'n' 'leccy totting-up tech not worth it - Tory MP
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.