Feeds

Pipex retains personal data for escapees' own good

ISP expecting ex-customers to come back

Designing a Defense for Mobile Applications

Pipex says it retains departed customers' bank details in case they ever change their minds.

Yesterday, we reported on how a new customer account website had revealed that the ISP does not delete personal information when users cancel their contract.

According to Reg readers who are former Pipex customers, the data is still available well over a year after they quit the service.

In response to our questions on why it had not deleted information about ex-customers, Pipex sent us this statement:

We are not in a position to discuss individual cases due to data protection, but can assure all customers that data is held securely and not used for any purposes other than being available should they wish to return to us.

Pipex may not be the only ISP to operate such a "keep the home fires burning" data policy.

However, the Data Protection Act prohibits data retention for any longer than necessary as demanded by the reason it was originally recorded. Which makes Pipex's response seem rather flimsy, although the law is open to interpretation. Details of how to complain to the Information Commissioner, the government watchdog which regulates data retention, are here.

The struggling ISP, which is undergoing a wide-ranging strategy review by external consultants, and has been the subject of repeated sell-off rumours this year, currently has about 570,000 broadband subscribers. ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.