Feeds

Pipex retains personal data for escapees' own good

ISP expecting ex-customers to come back

Combat fraud and increase customer satisfaction

Pipex says it retains departed customers' bank details in case they ever change their minds.

Yesterday, we reported on how a new customer account website had revealed that the ISP does not delete personal information when users cancel their contract.

According to Reg readers who are former Pipex customers, the data is still available well over a year after they quit the service.

In response to our questions on why it had not deleted information about ex-customers, Pipex sent us this statement:

We are not in a position to discuss individual cases due to data protection, but can assure all customers that data is held securely and not used for any purposes other than being available should they wish to return to us.

Pipex may not be the only ISP to operate such a "keep the home fires burning" data policy.

However, the Data Protection Act prohibits data retention for any longer than necessary as demanded by the reason it was originally recorded. Which makes Pipex's response seem rather flimsy, although the law is open to interpretation. Details of how to complain to the Information Commissioner, the government watchdog which regulates data retention, are here.

The struggling ISP, which is undergoing a wide-ranging strategy review by external consultants, and has been the subject of repeated sell-off rumours this year, currently has about 570,000 broadband subscribers. ®

High performance access to file storage

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.