Orange simplifies data by capping at 30MB
New low in 'unlimited' definition
Orange has launched its unmetered-mobile-data tariff for the UK - but unexpectedly capped it at 30MB a month.
The tariff is available to pre-paid as well as contract customers, and costs a fiver for evening and weekend use, or £8 for anytime unmetered data access. Only it's not as unmetered as one might hope.
When we covered the tariff last month we expected to see a fair-use limitation. although we couldn't confirm it at the time. We had anticipated a limit at around 1GB, as imposed by most of the competition.
We didn't expect a deal so poor it would make Vodafone's £7.50-for-130MB/month offer look good.
Orange confirmed the limit to us, and noted that it has other tariffs with greater "fair-use" limits. ®
Their customer service website is a little confused at the moment as shown below. Good to see that if I don't use World Access I don't get charged for it...
Orange World Access
Mbs per month | cost per month
none | £0.00
OW Daily Capped Usage | £0.00
Unlimited Evening & Weekend Browsing | £5.00
30 | £8.00
80 | £41.13
...and while in the store at the weekend the technical guy on the end of the phone was suggesting that the 30MB inclusive price was for just the Orange World portal, and that anything on the general Internet would cost £3/mb with no cap.
From the sound of things their billing system and advertising is entirely confused. There's a £2/day maximum pay as you go service available (free evenings and weekends though...)
The guys at Orange I've spoken with have said things are a complete and utter mess at the moment and to wait a while for them to fix their systems.
Came BACK to Orange a month ago knowing that these new data tariffs are coming in - now am not happy at all with the 30Mb cap - feel that i have been misled...
Just like "Just another reminder that the Orange has gone rotten" and "glad to be a former Orange customer...", I am now also with T-Mobile, although, that's only since yesterday.
After reading this article originally, I thought I'd call my dedicated customer care number (448 for Premier plan customers), and promptly sat on hold for... wait for it... 75 minutes. Yes. That's right. Seventy-five minutes. Until someone answered the phone. My plan to ask about their data rates and possibly upgrade my phone for another year's contract went out the window at that point, and the lady in Disconnections sounded disappointed that she couldn't persuade me to stop switching, and issued me a PAC code.
T-Mobile on the other hand was efficient and straight-forward. No fuss, no hassle, no drama. And my new Nokia is charging as we speak.