Feeds

Abbey in bank holiday meltdown

Taking 'bank holiday' too literally

Top 5 reasons to deploy VMware with Tegile

Abbey's business banking systems have taken an extra long weekend and been completely unavailable since yesterday, leaving customers unable to fulfil critical payments ahead of the spring bank holiday.

The bank's systems suffered a less severe technical problem earlier in the week, which affected only moving money via online banking. It had appeared resolved, but since at least Thursday evening all business customer functions have frozen.

Call centre staff were telling irate callers last night that the shutdown would be resolved in "about an hour". We were given the same timeframe on Friday lunch time, along with an apology, and told that "systems are updating".

Despite the assurances, as at 1.30pm Friday, customers were unable to make online payments, withdraw cash, or service their accounts through call centres.

One customer who contacted us described the length and timing of the unscheduled outage as "scandalous".

We are waiting for a comment from Abbey. ®

Remote control for virtualized desktops

More from The Register

next story
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
'Internet Freedom Panel' to keep web overlord ICANN out of Russian hands – new proposal
Come back with our internet! cries Republican drawing up bill
What a Mesa: Apple vows to re-use titsup GT sapphire glass plant
Commits to American manufacturing ... of secret tech
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?