Still Down for me.... :(

While web access to accounts appears normal after the bank holiday (for me), Abbey has still yet to fix my ISA account despite being broken by the same cause, around the same time. Contributions remaining (set on tax year) have been reset to zero leaving me unable to transfer my funds between accounts.

Definitely no help available via phone\technical services with quotes including:

"Ring back in an hour it should be fixed then.... “(Excellent fob-off - that was a week ago)

"Caused by the problems we had over bank holiday, try back in a week...” (Answer today)

And my favorite (when asked a suitable timeframe for checking the status)

"You can ring everyday if you wish; I can give you no definite date to resolve this, or disclose the details of the problems causing this..."

Not a whisper of an apology

After six days of not being able to move my money or manage my accounts online, and following several complaints to the "Complaints department" and to the CEO's office (desperate measures!) it does seem that the Abbey systems are working again.

Have they apologised for the inconvenience - no!

Have they bothered to contact customers at all or acknowledge that there was a problem - no!

I have had a letter from the complaints department acknowledging that I complained but as it is a standard letter I doubt I will hear any more.

What a shoddy and unprofessional way to treat customers.

Abbey - STILL NOT WORKING

Pathetic. Have never had a problem with Abbey before but this is intolerable.

A week later, they're still having problems. I can log in but can't see a/c balances.