Feeds

Virgin Media still claiming no usage limits

Transparency? They've heard of it

Internet Security Threat Report 2014

Updated Virgin Media's website still says the firm has "no plans to introduce any usage limits", despite the nationwide rollout of bandwidth throttling at the beginning of May.

Virgin now limits speeds between 4pm and midnight once users reach a MB limit, which is dependent on how much they pay per month.

However, in the firm's FAQ, posted when NTL rebranded last, it says there were no plans to introduce such limits, even though it was already trialling the technology.

An image taken from Virgin media's wbsite, showing it has failed to update its customer information

Virgin Media: no limits?

The oversight is an embarrassment for Virgin Media, which is struggling against Sky, while trying to turn around years of bad customer service in its NTL incarnation. Part of the play has been to be transparent about usage policies and generally communicate better with punters, so the garbled information is doubly off-message.

Virgin doesn't apply monthly download limits, and has criticised others for doing so while claiming "unlimited" service. ®

Update

Virgin Media returned our call, and have promised to alter the offending text over the next few days to reflect reality.

Internet Security Threat Report 2014

More from The Register

next story
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.