Feeds

Public-private shoe-in wins Birmingham contract

Capita's second foothold in Europe's largest council

Choosing a cloud hosting partner with confidence

Birmingham Council has handed the second raft of its 10 year transformation programme over to a public-private vehicle that is majority owned by Capita.

Capita said in a statement to the City yesterday that Service Birmingham, its joint venture with Birmingham City Council, had been given a budget of £142m over 10 years to manage the "transformation" of the council's customer services.

Service Birmingham was approved as the first-dibs supplier on four of nine planned transformation projects planned at the council a year ago. The four projects were estimated to net the joint venture £452m. Corporate Services transformation, the first, has already been approved.

The joint venture's business proposal for the customer services transformation was approved by the council on 26 April.

The council is given a chance to refuse Service Birmingham permission to handle any one of the four transformations at the business proposal stage in order to ensure that the arrangements remain price competitive. However, the business plans are drawn up by a project team that includes council officers, Service Birmingham, and one member of the council cabinet.

Birmingham is waiting for a new Cabinet to be agreed following the council elections.

Glyn Evans, assistant to the chief executive of Birmingham Council on transformation, said the arrangement was good for the council.

"We are confident that what is being imposed is what the council wants," he said.

"Our model is to have joint project teams - I've always agreed that transformation isn't something that can be done to the council, we've got to take responsibility for it," he added.

He said the customer services project cost of £142m was in line with the the proportion of the total transformation £452m budget that was agreed last year. Any budget over-runs would have required approval by the Cabinet. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.