Feeds

Pipex to shutter UK Bulldog call centres

More customer service cutbacks

Eight steps to building an HP BladeSystem

Updated: Struggling ISP Pipex is closing UK call centres serving subscribers to Bulldog, the broadband provider it bought from Cable and Wireless last year.

Staff at Bulldog's UK outsourcers were told last week their services will no longer be needed in 90 days' time. Last month, we revealed that Pipex would be cutting back its in-house customer service operation.

When we called the Bulldog technical support line this morning, an agent dodged the question of where the service would go, until eventually denying that support would be offshored.

Pipex refused to offer up a similar denial, and wouldn't address our questions about why customers were being told categorically that technical support would stay in the UK.

In a statement, it said: "Pipex has no plans to reduce the level of support for customers with a Bulldog service nor has it any plans to change the way that the customer can contact the support teams."

Which boils down to: "It'll be the same phone number." Bulldog has an extremely checkered history on customer service.

This news will do little to build confidence in Bulldog's recovery, or in Pipex's broader strategy. Bankers recently failed to find a buyer for Pipex's 570,000-strong customer base.

Pipex sent us the following statement from Dominic Crolla, managing director of Pipex's residential division: "We are not planning to offshore and will continue to offer one of the best and fastest connections in the UK supported by UK staff."®

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.