Feeds

Pipex to shutter UK Bulldog call centres

More customer service cutbacks

Top 5 reasons to deploy VMware with Tegile

Updated: Struggling ISP Pipex is closing UK call centres serving subscribers to Bulldog, the broadband provider it bought from Cable and Wireless last year.

Staff at Bulldog's UK outsourcers were told last week their services will no longer be needed in 90 days' time. Last month, we revealed that Pipex would be cutting back its in-house customer service operation.

When we called the Bulldog technical support line this morning, an agent dodged the question of where the service would go, until eventually denying that support would be offshored.

Pipex refused to offer up a similar denial, and wouldn't address our questions about why customers were being told categorically that technical support would stay in the UK.

In a statement, it said: "Pipex has no plans to reduce the level of support for customers with a Bulldog service nor has it any plans to change the way that the customer can contact the support teams."

Which boils down to: "It'll be the same phone number." Bulldog has an extremely checkered history on customer service.

This news will do little to build confidence in Bulldog's recovery, or in Pipex's broader strategy. Bankers recently failed to find a buyer for Pipex's 570,000-strong customer base.

Pipex sent us the following statement from Dominic Crolla, managing director of Pipex's residential division: "We are not planning to offshore and will continue to offer one of the best and fastest connections in the UK supported by UK staff."®

Internet Security Threat Report 2014

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.