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Comments on: Salesforce.com embeds Skype into CRM

sip 

Posted Monday 14th May 2007 16:35 GMT

I must say I don't understand why skype causes so much excitement. I do have a skype account (which I haven't used for a couple of years), and as far as I'm concerned it's yet another proprietary protocol to encumber ourselves with. Do't we have enough of these already ... ?

VOIP is useful; at the moment I only use sip based services (which have obvious security implications) but I can live with this for the time being (I have the security of pstn / mobile to fall back on when needs call for...).

Salesforce.com and big names 

Posted Tuesday 15th May 2007 03:43 GMT

Salesforce.com is great at attaching big names to their products or messaging. Anytime Benioff talks about their AppExchange product, he mentions iTunes. He does a very good job painting a picture of what the products do by pairing them with very well known products. That's why he's so successful.

~David

Founder, CRM Blog

http://www.crmblogger.com

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