Feeds

Salesforce.com embeds Skype into CRM

Voice choice

Providing a secure and efficient Helpdesk

As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package.

The special version of Skype, developed by the German voice-over-IP specialist PamConsult will enable salesforce.com users to incorporate phone communications in their CRM applications. The package is available free through salesforce.com's on-demand software directory AppExchange.

Users of Skype for Salesforce can make and receive calls or initiate text chats directly with other Skype users. Contact names and presence indicators can be added manually or imported automatically into Salesforce. Non-Skype users with traditional telephones can be called with a single click and the package can be used for conference calls with up to ten Skype or non-Skype users.

Phill Robinson, chief operating officer for sales at salesforce.com, says the Skype extension is another important component in the AppExchange portfolio which will help promote the platform as the leading on-demand application environment: "We are trying to build a developer community around AppExchange and with this announcement developers can embed Skype in high order applications. There are 575 applications in AppExchange now and we want it to be to on-demand computing what Windows was to client server."

He says there is a gathering momentum around AppExchange and the Skype development represents a shift in the type of technology being built for the platform: "The profile is changing. A year ago, they were building on the CRM application because of salesforce.com's presence in the market. But now I think people are choosing AppExchange because it is the best platform."

The Skype development follows a number of moves by salesforce.com in recent months to promote its on-demand AppExchange platform including links with Adobe's Flex. ®

Reducing the cost and complexity of web vulnerability management

More from The Register

next story
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.