Feeds

Littlewoods bombards man by phone. Big mistake

Barrack-room lawyer tells El Reg how you can claim compensation

Beginner's guide to SSL certificates

A Manchester man has received £150 compensation from Littlewoods Shop Direct Group after he was repeatedly subjected to misdirected telephone marketing calls.

Dave King received the money in an out-of-court settlement from Everyday Financial Solutions, Littlewoods' financial services business. He had threatened court action after his attempts to remove his telephone number from Littlewoods' cold-call database failed, obliging him to pay BT to block calls from the catalogue firm.

To make matters worse, the calls weren't even directed at King. The number was held in error as the contact number for someone King didn't even know.

"Just before Christmas I started receiving promotional phone calls from Littlewoods - I received 16 calls in one week but they had my phone number by mistake as they kept asking to speak to someone else," he explained. "I told them time and time again that they had the wrong number and they assured me on numerous occasions that they would sort it out, but the calls continued - even though they had a legal obligation to correct the data that was held on their system as soon as possible.

"In the end I had to pay to get BT to put a block on their phone number so that they couldn't call me," he added.

King, something of a legal eagle, claimed compensation under Section 13 of the Data Protection Act 1998, for damages incurred due to the contravention of rights under the Act. The dispute was settled out of court after Littlewoods agreed to pay £150 and remove King's details from its databases.

Others subject to similar problems might also be able to claim compensation, King said.

The Register has copies of the correspondence between King and Littlewoods, in which the firm apologises but fails to explain why King's entry was not deleted earlier, despite repeated promises from telemarketing staff.

Littlewoods Direct Home Shopping declined our invitation to comment on this story. ®

Beginner's guide to SSL certificates

More from The Register

next story
MI6 oversight report on Lee Rigby murder: US web giants offer 'safe haven for TERRORISM'
PM urged to 'prioritise issue' after Facebook hindsight find
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
'Internet Freedom Panel' to keep web overlord ICANN out of Russian hands – new proposal
Come back with our internet! cries Republican drawing up bill
What a Mesa: Apple vows to re-use titsup GT sapphire glass plant
Commits to American manufacturing ... of secret tech
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Driving business with continuous operational intelligence
Introducing an innovative approach offered by ExtraHop for producing continuous operational intelligence.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.