Feeds

Orange Value Promise not as much value as promised

We'll match any tariff as long as it's not too low

Beginner's guide to SSL certificates

Orange UK is falling short of its promise that it can match the tariff from any other network, right down to the way it's charged, for business customers.

Orange's problems stem from the fact that after introducing the Orange Value Promise, other network operators introduced various forms of unlimited data tariffs which the company has had a hard time competing with.

When one customer asked Orange for an unlimited data tariff matched to a competitor they were told: "We do offer Orange Value Promise but we do not match ALL deals especially promotional deals with ALL networks. We only select a few in which we match."

This comes despite the commitment outlined on its website. Promising to match some of the competitors' less competitive tariffs, at your discretion, is hardly compelling.

Apparently, T-Mobile's Web'n'Walk tariff has proved particularly difficult to match, and eventually a spokesman told us the Orange Value Promise had been suspended a year ago.

But the promise is clearly and prominently displayed on the company's website, and customers asking about it are not told it's no longer available.

Orange said it is looking into why this is the case, but as it stands the promise remains in writing and we can only recommend that customers hold the company to it. ®

Bootnote

Orange has been in touch to make it clear that their billing system isn't capable of supporting a tariff like Web 'n Walk; it's just too complicated. Therefore they have no obligation to offer it; according to clause 2.10 of their terms and conditions, despite what they promised.

This is particularly odd given the recent launch of their own unmetered tariff for consumers.

Secure remote control for conventional and virtual desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
BT said to have pulled patent-infringing boxes from DSL network
Take your license demand and stick it in your ASSIA
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
FCC: Gonna need y'all to cough up $1.5bn to put broadband in schools
Kids need more fiber, says Wheeler, and you'll pay for it
prev story

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.