Feeds

Orange Value Promise not as much value as promised

We'll match any tariff as long as it's not too low

Remote control for virtualized desktops

Orange UK is falling short of its promise that it can match the tariff from any other network, right down to the way it's charged, for business customers.

Orange's problems stem from the fact that after introducing the Orange Value Promise, other network operators introduced various forms of unlimited data tariffs which the company has had a hard time competing with.

When one customer asked Orange for an unlimited data tariff matched to a competitor they were told: "We do offer Orange Value Promise but we do not match ALL deals especially promotional deals with ALL networks. We only select a few in which we match."

This comes despite the commitment outlined on its website. Promising to match some of the competitors' less competitive tariffs, at your discretion, is hardly compelling.

Apparently, T-Mobile's Web'n'Walk tariff has proved particularly difficult to match, and eventually a spokesman told us the Orange Value Promise had been suspended a year ago.

But the promise is clearly and prominently displayed on the company's website, and customers asking about it are not told it's no longer available.

Orange said it is looking into why this is the case, but as it stands the promise remains in writing and we can only recommend that customers hold the company to it. ®

Bootnote

Orange has been in touch to make it clear that their billing system isn't capable of supporting a tariff like Web 'n Walk; it's just too complicated. Therefore they have no obligation to offer it; according to clause 2.10 of their terms and conditions, despite what they promised.

This is particularly odd given the recent launch of their own unmetered tariff for consumers.

Internet Security Threat Report 2014

More from The Register

next story
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
YOU are the threat: True confessions of real-life sysadmins
Who will save the systems from the men and women who save the systems from you?
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Simplify SSL certificate management across the enterprise
Simple steps to take control of SSL across the enterprise, and recommendations for a management platform for full visibility and single-point of control for these Certificates.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.