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Google says iApologise for iGoogle cockup (again)

Data still AWOL

Google

Google has apologised for continuing hiccups in the relaunch of its personalised homepage service, which has left some users unable to access their data for a week.

Google had claimed to have fixed the problems on Friday and restored settings, but a number of homepages remain lost in the ether.

The troubles started last week as Google began moving customers over to a new system, which was officially launched as iGoogle on Monday.

A Google spokesman told The Reg today:

We are aware that a number of Google users have not been able to access their iGoogle pages, and the team is working as quickly as they can to resolve the problem. We are committed to connecting our users to the information they want whenever they want it, and we take issues like this very seriously.

We apologise for any inconvenience this has caused for our users. We encourage anyone who is having technical difficulty of any kind with iGoogle to contact the Google Web Search Support Team through the "Help" link on the bottom of their iGoogle page.

There's a Google staffer logging complaints here at Google Groups.

While rebuilding RSS feeds, calendar settings, and word of the day into homepages may be a relatively simple task, the ongoing saga will do little to build public confidence in Google's data curation. Its longer term goal of storing documents, presentations, and spreadsheets online is looking that little bit further off. ®

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