Feeds

Dell finally switches on PC network in Glasgow schools

177 schools left without computers for weeks

Choosing a cloud hosting partner with confidence

Dell has finished a managed education service piped to schools in Glasgow a mere four weeks after it was due.

The PC firm's tardiness left children in 177 primary schools without computers for nearly two weeks.

According to a spokeswoman at Glasgow City Council, schools were expecting to be using their shiny new Dell computers when they returned from their Easter break last Monday. But unspecified technical problems at the launch of the new service left kids scrabbling for their sticks of chalk and slate tablets.

Dell did some scrabbling too, announcing last thing Thursday that it had managed to fix the problem at all Glasgow's schools, where it was supposed to have supplied 7,400 computers.

Dell insisted in a written statement that Glasgow was getting "the best possible teaching and learning environment". Before you ask, they're talking about the teaching and learning environment post PC installation.

Dell said its deadline to launch the £15m service had been Monday 16 April. When the PC giant announced the deal in February, it said it was due to begin with a phased approach on 1 April. It must have been joking.

When the deal was announced, Ronnie O'Connor, Glasgow's executive education director, said he was expecting Dell to deliver the "best possible teaching and learning environment" and the "most up to date ICT provision anywhere in the country."

What it appears to have been is some PCs with internet connections.

The spokeswoman said Glasgow would be seeking compensation from the PC firm. But neither Dell nor the council could say exactly what the problem was.

There are few things that have caused the problem, seeing as what Dell appeared to be doing was supplying PCs and supporting infrastructure and making sure it all ticked along nicely during term time (known in the parlance as a "managed service"). One Scottish paper said the firm had a problem with the Microsoft software it was using to deliver email to the schools. But Dell was having to swap machines out of the schools as well.®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Bono apologises for iTunes album dump
Megalomania, generosity and FEAR of irrelevance drove group to Apple deal
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
French 'terror law' declares WAR on the INTERNET itself, say digi-rights folks
Liberté, Égalité, Fraternité: Two out of three ain't bad
SCREW YOU, EU: BBC rolls out Right To Remember as Google deletes links
Not even Google can withstand the power of Auntie
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.