Feeds

ISPs to 'strengthen ties' with UK government

24-hour customer details hotlines for law enforcement

Secure remote control for conventional and virtual desktops

ISPA, the internet service providers' trade association, is calling on its members to provide law enforcement agencies with a 24-hour contact point.

A new "best practice" document says ISPs should make information available for current investigations as quickly as possible, and ideally be on call at any time. ISPA says the industry needs to strengthen ties with police and other government agencies tracking spammers and peer-to-peer networking.

Providers should hand over customer details more readily, ISPA reckons. The non-mandatory policy states: "ISPA members should make available contact details of a named individual or other contact point (e.g. general phone/fax number or email address) for these purposes."

ISPA council chair Jessica Hendrie-Liaño said: "ISPA already has excellent relations with the Home Office, Government officials, and law enforcement agencies. This document aims to strengthen these ties."

Clearly, a compulsory 24 hour hotline is not feasible for the "one man band" outfits that battle it out at the bottom end of the ISP game. An ISPA spokesman said an email address or some other point of contact would be more practical in such circumstances.

The new best practice document is here.

Bootnote

Orange broadband customers can disregard the article above. We revealed yesterday its converged customers aren't covered by ISPA's industry standard codes of practice.

Secure remote control for conventional and virtual desktops

More from The Register

next story
Britain's housing crisis: What are we going to do about it?
Rent control: Better than bombs at destroying housing
GCHQ protesters stick it to British spooks ... by drinking urine
Activists told NOT to snap pics of staff at the concrete doughnut
Top beak: UK privacy law may be reconsidered because of social media
Rise of Twitter etc creates 'enormous challenges'
What do you mean, I have to POST a PHYSICAL CHEQUE to get my gun licence?
Stop bitching about firearms fees - we need computerisation
Ex US cybersecurity czar guilty in child sex abuse website case
Health and Human Services IT security chief headed online to share vile images
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Oz biz regulator discovers shared servers in EPIC FACEPALM
'Not aware' that one IP can hold more than one Website
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.