Feeds

ISPs to 'strengthen ties' with UK government

24-hour customer details hotlines for law enforcement

Gartner critical capabilities for enterprise endpoint backup

ISPA, the internet service providers' trade association, is calling on its members to provide law enforcement agencies with a 24-hour contact point.

A new "best practice" document says ISPs should make information available for current investigations as quickly as possible, and ideally be on call at any time. ISPA says the industry needs to strengthen ties with police and other government agencies tracking spammers and peer-to-peer networking.

Providers should hand over customer details more readily, ISPA reckons. The non-mandatory policy states: "ISPA members should make available contact details of a named individual or other contact point (e.g. general phone/fax number or email address) for these purposes."

ISPA council chair Jessica Hendrie-Liaño said: "ISPA already has excellent relations with the Home Office, Government officials, and law enforcement agencies. This document aims to strengthen these ties."

Clearly, a compulsory 24 hour hotline is not feasible for the "one man band" outfits that battle it out at the bottom end of the ISP game. An ISPA spokesman said an email address or some other point of contact would be more practical in such circumstances.

The new best practice document is here.

Bootnote

Orange broadband customers can disregard the article above. We revealed yesterday its converged customers aren't covered by ISPA's industry standard codes of practice.

Boost IT visibility and business value

More from The Register

next story
Munich considers dumping Linux for ... GULP ... Windows!
Give a penguinista a hug, the Outlook's not good for open source's poster child
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
e-Borders fiasco: Brits stung for £224m after US IT giant sues UK govt
Defeat to Raytheon branded 'catastrophic result'
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
Detroit losing MILLIONS because it buys CHEAP BATTERIES – report
Man at hardware store was right: name brands DO last longer
Snowden on NSA's MonsterMind TERROR: It may trigger cyberwar
Plus: Syria's internet going down? That was a US cock-up
UK government accused of hiding TRUTH about Universal Credit fiasco
'Reset rating keeps secrets on one-dole-to-rule-them-all plan', say MPs
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
EU justice chief blasts Google on 'right to be forgotten'
Don't pretend it's a freedom of speech issue – interim commish
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.