Feeds

CA bigs up service quality management

Wily’s working

Secure remote control for conventional and virtual desktops

CA World 2007: CA’s integration of Wily is bearing fruit - three integrated products will be available from this summer and the department has gained 150 new customers and increased headcount by 81 per cent.

Jacob Lamm, senior VP and general manager of CA’s business service optimisation unit, said: “The execution of the acquisition has been very good, close to flawless.”

The three products allow IT departments to effectively monitor how web applications are performing for users and automates the collection and distribution of reports of problems. The three are CA Application Performance Management - which links CA Wily Introscope and Customer Experience Manager which monitors applications and portals.

CA Incident and Problem Management which automates the process of sorting out problems and links to CA Helpdesk. Thirdly CA Service Level Management which helps define service levels and creates an IT service catalogue.

Mike Malloy, marketing and product development at CA Wily, said: “This allow IT departments to create real service level agreements based on real data. It lets you spot problems and automate the process of analysing what went wrong.”

CA bought Wily in March 2006. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.