Feeds

CA bigs up service quality management

Wily’s working

Top 5 reasons to deploy VMware with Tegile

CA World 2007: CA’s integration of Wily is bearing fruit - three integrated products will be available from this summer and the department has gained 150 new customers and increased headcount by 81 per cent.

Jacob Lamm, senior VP and general manager of CA’s business service optimisation unit, said: “The execution of the acquisition has been very good, close to flawless.”

The three products allow IT departments to effectively monitor how web applications are performing for users and automates the collection and distribution of reports of problems. The three are CA Application Performance Management - which links CA Wily Introscope and Customer Experience Manager which monitors applications and portals.

CA Incident and Problem Management which automates the process of sorting out problems and links to CA Helpdesk. Thirdly CA Service Level Management which helps define service levels and creates an IT service catalogue.

Mike Malloy, marketing and product development at CA Wily, said: “This allow IT departments to create real service level agreements based on real data. It lets you spot problems and automate the process of analysing what went wrong.”

CA bought Wily in March 2006. ®

Intelligent flash storage arrays

More from The Register

next story
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Post-Microsoft, post-PC programming: The portable REVOLUTION
Code jockeys: count up and grab your fabulous tablets
Twitter App Graph exposes smartphone spyware feature
You don't want everyone to compile app lists from your fondleware? BAD LUCK
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
prev story

Whitepapers

Designing and building an open ITOA architecture
Learn about a new IT data taxonomy defined by the four data sources of IT visibility: wire, machine, agent, and synthetic data sets.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.