Feeds

CA bigs up service quality management

Wily’s working

Top 5 reasons to deploy VMware with Tegile

CA World 2007: CA’s integration of Wily is bearing fruit - three integrated products will be available from this summer and the department has gained 150 new customers and increased headcount by 81 per cent.

Jacob Lamm, senior VP and general manager of CA’s business service optimisation unit, said: “The execution of the acquisition has been very good, close to flawless.”

The three products allow IT departments to effectively monitor how web applications are performing for users and automates the collection and distribution of reports of problems. The three are CA Application Performance Management - which links CA Wily Introscope and Customer Experience Manager which monitors applications and portals.

CA Incident and Problem Management which automates the process of sorting out problems and links to CA Helpdesk. Thirdly CA Service Level Management which helps define service levels and creates an IT service catalogue.

Mike Malloy, marketing and product development at CA Wily, said: “This allow IT departments to create real service level agreements based on real data. It lets you spot problems and automate the process of analysing what went wrong.”

CA bought Wily in March 2006. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
Chrome 38's new HTML tag support makes fatties FIT and SKINNIER
First browser to protect networks' bandwith using official spec
Admins! Never mind POODLE, there're NEW OpenSSL bugs to splat
Four new patches for open-source crypto libraries
Torvalds CONFESSES: 'I'm pretty good at alienating devs'
Admits to 'a metric ****load' of mistakes during work with Linux collaborators
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.