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CA bigs up service quality management

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CA World 2007: CA’s integration of Wily is bearing fruit - three integrated products will be available from this summer and the department has gained 150 new customers and increased headcount by 81 per cent.

Jacob Lamm, senior VP and general manager of CA’s business service optimisation unit, said: “The execution of the acquisition has been very good, close to flawless.”

The three products allow IT departments to effectively monitor how web applications are performing for users and automates the collection and distribution of reports of problems. The three are CA Application Performance Management - which links CA Wily Introscope and Customer Experience Manager which monitors applications and portals.

CA Incident and Problem Management which automates the process of sorting out problems and links to CA Helpdesk. Thirdly CA Service Level Management which helps define service levels and creates an IT service catalogue.

Mike Malloy, marketing and product development at CA Wily, said: “This allow IT departments to create real service level agreements based on real data. It lets you spot problems and automate the process of analysing what went wrong.”

CA bought Wily in March 2006. ®

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