Feeds

RIM explains BlackBerry failure

Upgrade to non-critical system led to critical failure

Security for virtualized datacentres

Research in Motion (RIM) has issued a statement explaining that its network failure earlier this week was down to the introduction of an improved caching system, which shouldn't have impacted regular operation, and the failure of its backup systems.

Only users of the Canadian Network Operations Centre were affected by Tuesday's failure - BlackBerry addicts in Europe, Africa and the Middle East use a second NOC located in the UK, so could still get their fix of 24-hour communications.

The system was back up and running by Wednesday morning, but emails were trickled out over the next 24 hours, probably to prevent overloading other systems.

RIM will no doubt take some stick for the failure, but customers will generally tolerate one slip-up of this type, as long as there's no reoccurrence. ®

Providing a secure and efficient Helpdesk

More from The Register

next story
It's Big, it's Blue... it's simply FABLESS! IBM's chip-free future
Or why the reversal of globalisation ain't gonna 'appen
IBM storage revenues sink: 'We are disappointed,' says CEO
Time to put the storage biz up for sale?
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
Microsoft and Dell’s cloud in a box: Instant Azure for the data centre
A less painful way to run Microsoft’s private cloud
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.