Feeds

Lloyds TSB certificate glitch sparks concerns

Trust no one

Providing a secure and efficient Helpdesk

Online banking customers logging onto the Lloyds TSB website on Friday morning were confronted by potentially confusing warnings about a security certificate.

Consumers were greeted with a "website certified by an unknown authority" pop-up message for *.clickshift.com after accessing online.lloydstsb.co.uk.

certificate error

The domain involved is not an essential part of the Lloyds site, so refusing the certificate doesn't cause a problem. The certificate involved is attached to a webtrends stats gathering engine.

Instead of advising customers to refuse the certificate, Lloyds TSB online banking staff told Reg readers to click OK when the SSL security error popped up. So users are being asked to ignore a warning about the possibility that confidential information might be stolen by someone pretending to be clickshift.com, an entity few are likely to recognise in the first place.

"Given all the scams that you are advised to look out for, you would have thought the bank would have been quicker to advise people to not accept it and deal with the pop ups rather than train customers to just say yes blindly," said Reg reader Zoe, summarising the concerns about the site several of you have written to us about this morning. "It's worrying in its own right that a UK bank is using a hosted web stats gathering engine, thus transferring all page visit information to another set of servers not under their control," she added.

Lloyds TSB responded promptly to our requests for comment on the matter, confirming that punters phoning up with concerns are been advised to accept the certificate. A spokeswoman for the site acknowledged the situation was far from ideal and could give rise to security concerns among its online banking customers.

She said the certificate glitch was nothing to worry about, adding that customers should be assured that Lloyds TSB would take its site offline in the event of a serious security concern.

The cause of the certificate glitch is not immediately clear. Lloyds TSB is working on the problem, which it hopes to resolve sometime later this afternoon. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
SMASH the Bash bug! Apple and Red Hat scramble for patch batches
'Applying multiple security updates is extremely difficult'
Shellshock: 'Larger scale attack' on its way, warn securo-bods
Not just web servers under threat - though TENS of THOUSANDS have been hit
Apple's new iPhone 6 vulnerable to last year's TouchID fingerprint hack
But unsophisticated thieves need not attempt this trick
Hackers thrash Bash Shellshock bug: World races to cover hole
Update your gear now to avoid early attacks hitting the web
Oracle SHELLSHOCKER - data titan lists unpatchables
Database kingpin lists 32 products that can't be patched (yet) as GNU fixes second vuln
Who.is does the Harlem Shake
Blame it on LOLing XSS terroristas
Researchers tell black hats: 'YOU'RE SOOO PREDICTABLE'
Want to register that domain? We're way ahead of you.
Stunned by Shellshock Bash bug? Patch all you can – or be punished
UK data watchdog rolls up its sleeves, polishes truncheon
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.