Feeds

Redundancies loom in Pipex customer service

Bridal diet

Next gen security for virtualised datacentres

Exclusive Pipex is cutting its broadband customer service staff, sources reveal.

The Register has learned that the firm told 19 staff today at its Welwyn Garden City site their jobs were at risk. Pipex announced disappointing annual results this morning and has been the subject of sell-off talks for some weeks.

Dominic Crolla, Pipex's managing director of broadband and voice, confirmed to The Register that the cuts would affect staff "who mostly manage and process Pipex customer issues".

There will be a 30 day consultation period. If an employer wants to make 20 or more redundancies, there must be a three month consultation. Our source said that alternative arrangements for dealing with customers have already been put in place at the Manchester site, "so they're pretty certain that Pipex are just going through the formalities".

In its stock market report this morning Pipex said Manchester would be the first major city to get its WiMax service, which it has been trialling in Warwick.

Crolla said the redundancies are part of his plan to consolidate the Bulldog and Home Call acquisitions, but the aim would be "to retain everyone [in other parts of the business] if at all possible". ®

The essential guide to IT transformation

More from The Register

next story
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
Tech city types developing 'Google Glass for the blind' app
An app and service where other people 'see' for you
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.