Feeds

Redundancies loom in Pipex customer service

Bridal diet

5 things you didn’t know about cloud backup

Exclusive Pipex is cutting its broadband customer service staff, sources reveal.

The Register has learned that the firm told 19 staff today at its Welwyn Garden City site their jobs were at risk. Pipex announced disappointing annual results this morning and has been the subject of sell-off talks for some weeks.

Dominic Crolla, Pipex's managing director of broadband and voice, confirmed to The Register that the cuts would affect staff "who mostly manage and process Pipex customer issues".

There will be a 30 day consultation period. If an employer wants to make 20 or more redundancies, there must be a three month consultation. Our source said that alternative arrangements for dealing with customers have already been put in place at the Manchester site, "so they're pretty certain that Pipex are just going through the formalities".

In its stock market report this morning Pipex said Manchester would be the first major city to get its WiMax service, which it has been trialling in Warwick.

Crolla said the redundancies are part of his plan to consolidate the Bulldog and Home Call acquisitions, but the aim would be "to retain everyone [in other parts of the business] if at all possible". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.