Feeds

BT forgets to bill for internet access

Thousands get bumper bill six months later

Gartner critical capabilities for enterprise endpoint backup

BT has admitted that a glitch in its systems meant thousands of punters weren't billed for dial-up internet access and indirect international calls for three months last year.

But don't worry. The telco is simply adding the outstanding amount to this April's bill.

Calls made to 0844, 0845, and 0870 numbers between August and November 2006 were mistakenly left off bills, leaving BT out of pocket.

The SNAFU is likely to see some customers facing bills of up to several hundred pounds.

BT said anyone having trouble paying the bill, or feeling they've been left out of pocket, should let the company know. However, in the majority of cases, the calls were made and must be paid for - even if BT forgot to charge for them at the time. ®

Build a business case: developing custom apps

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Scale data protection with your virtual environment
To scale at the rate of virtualization growth, data protection solutions need to adopt new capabilities and simplify current features.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?