Feeds

Loutish users scupper collaborative technology

Socially inept choose the wrong comms tools - report

Internet Security Threat Report 2014

Collaborative technologies are failing because too many users are socially inept and have poor manners, according to a report from the Leading Edge Forum, a consortium of CIOs and academics.

The problem comes because users don't know which tools to use for which purposes, and don't consider the other people involved, so if employers want to get value from the technologies they buy, they need to provide guidance and social training, said Doug Neal, the report's author and an LEF research fellow.

Many email and IM users will know from painful experience how easy it is to offend others by mistake, when all you have to work with is text, but Neal said similar problems can arise with other collaborative tools too – for example, when someone assumes that, because your diary shows uncommitted time you have nothing better to do than attend their meeting.

"This issue will get worse as new versions of MS Office and Sharepoint are rolled out with dramatically greater capabilities," he said. He added that part of the problem is that users choose collaborative tools instinctively, rather than consciously.

The forum, which is sponsored by IT services company CSC, has put together an interactive slide-show summarising its recommendations. It suggests questions people should ask themselves when deciding which tool to use, and offers advice for different types of collaboration, for example:

  • Calendaring – Don't use a broadcast meeting invitation to gauge interest in a topic.
  • Email – If you expect discussion on an issue, don't send it by email.
  • Messaging – Always assume that whatever you say by IM will be seen by others.
  • Shared filing space – Establish the owner of any reference document and a process for keeping it up to date.
  • Discussions – Aim to close as many discussions as you open.
  • Audio/web conferencing – Direct your questions to nominated participants.
  • Video conferencing – To appear natural, you must practice unnatural acts.

No, the latter is not a reference to the goat and the Shih-Tzu that the MD keeps in the videoconferencing room, it's things such as looking at the camera, not the screen, and exaggerating your expressions to give greater feedback. Gurning lessons all round, then. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.