Feeds

What would a 'software guarantee' look like in practice?

Staged payments

The Power of One eBook: Top reasons to choose HP BladeSystem

I commented favourably on Managed Object's "software guarantee" here - but also commented that such a "guarantee" has to be worded carefully if it isn't to have unintended consequences.

Well, Managed Objects has sent me a sample contract which it would use as a basis for "milestone payments" from its customers. Milestone payments are what implement its idea of a "software guarantee". See what you think.

Milestone-Based Contract - SAMPLE

1st Five Deliverables

  1. Project kickoff meeting: to be completed during Week #1 (Beginning the week of 8/28 – upon receipt of signed contract by 8/24)
  2. Managed Objects workshop – Basic administrator workshop: To be completed during Week #1 (Begin on 8/24)
  3. CMDB vision definition workshop: To be completed during Week #1 (Week of 8/28)
  4. Installation of Managed Objects' BTI appliances and software components: To be completed during Week #2 (Begins 9/4)
  5. Base Managed Objects configuration: To be completed during Week #2 (Begin and complete during the week of 9/4)

Final five deliverables

  1. Visualisation/reporting of the service catalog – To be completed during Week #3 (Week of 9/11)
  2. Testing/acceptance – To be completed during Week #4 (Week of 9/18)
  3. End-user workshop – To be completed during Week #4 (Week of 9/18)
  4. Advanced admin workshop – To be completed during Week #5 (Week of 9/25)
  5. Project management – To be completed by project end (Week of 9/25)

Payment schedule

Payment will be made to Managed Objects, upon acceptance, by customer as follows:

  1. Thirty-five per cent upon delivery of appliances and software
  2. Thirty-five per cent upon completion of deliverables one through five as defined above and in the attached SOW
  3. Thirty per cent upon completion of the final five deliverables as defined in the attached SOW

Notes

  1. There will be no cost for the development system as long as customer remains current on maintenance for the production system.
  2. Professional services – training – and implementation packages will be provided to customer along with an actual statement of work. The above professional services quote is a fixed bid and includes travel and expenses.

Software manufacturer:

Managed Object Solutions, Inc. 7925 Westpark Drive, McLean, VA 22102

I think this goes a considerable way towards making the company accountable for the quality of what it supplies. However, without denigrating this in any way, I suspect it isn't a unique approach – I'd be interested in hearing from other companies that offer similar contracts.

If there aren't any, it must be time for a customer power revolution in the software industry. ®

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
HIDDEN packet sniffer spy tech in MILLIONS of iPhones, iPads – expert
Don't panic though – Apple's backdoor is not wide open to all, guru tells us
Do YOU work at Microsoft? Um. Are you SURE about that?
Nokia and marketing types first to get the bullet, says report
Microsoft takes on Chromebook with low-cost Windows laptops
Redmond's chief salesman: We're taking 'hard' decisions
Cheer up, Nokia fans. It can start making mobes again in 18 months
The real winner of the Nokia sale is *drumroll* ... Nokia
EU dons gloves, pokes Google's deals with Android mobe makers
El Reg cops a squint at investigatory letters
Chrome browser has been DRAINING PC batteries for YEARS
Google is only now fixing ancient, energy-sapping bug
Big Blue Apple: IBM to sell iPads, iPhones to enterprises
iOS/2 gear loaded with apps for big biz ... uh oh BlackBerry
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.