Feeds

Carphone Warehouse leaves caller hanging on telephone

And bills him for the privilege

The Power of One Infographic

Updated Punters calling the Reading branch of Carphone Warehouse (CPW) to find out the status of their phone repairs are being routed to a socket with no phone attached and charged for the privilege of listening to it fail to ring.

After several months of trying to get through one punter got so annoyed he went down to the store to find out what was going on; only to be told that the phones were never wired in and no one was ever going to answer his call.

The number is an 0870 number, which once offered local billing for calls made anywhere in the country. Though calling rates have dropped and many people are getting free national calls, 0870 has remained the same price, meaning to most people it's now more expensive than a normal call. This also means the company receiving the call may receive a termination fee of up to half the call costs.

The punter concerned put together a video documenting his attempts to contact CPW, and suggesting a conspiracy to collect termination fees from customers, though to us this smacks of incompetence rather than conspiracy.

The incompetence theory is borne out by our own attempts to get an explanation from Carphone Warehouse, without success. ®

Update

Carphone Warehouse got back to us with the following statement: "We regret to confirm that the line the customer was being connected to was not provisioned correctly. As soon as the matter was brought to our attention we instructed engineers and are working to rectify the problem as a matter of urgency. We apologise to the customer for the inconvenience caused and would like to refund any call charges that he incurred."

So that's all right then.

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.