Feeds

Glastonbury online ticket sales fiasco

Mud, mud, in-glorious mud

Build a business case: developing custom apps

The annual stampede to buy tickets for the Glastonbury festival once again swamped the online sales site.

Tickets went on sale from the official site, (GlastonburyFestivals.co.uk) via seetickets.com, from 09:00 BST on Sunday (1 April).

Instead of being able to buy tickets, many would-be festival goers were confronted by a series of messages telling them the system was busy or unavailable. The back-end system at seetickets.com - a a network of Windows servers running IIS 6, apparently - were hopelessly overstretched. Phone lines were jammed solid too.

Hopes that the registration system, designed to prevent touting, would result in a smoother sales process went unfulfilled. Only the 400,000 people who pre-registered were allowed to buy the 137,500 festival tickets available to the public. Those lucky enough to get through snapped up tickets in just one hour and 45 minutes.

Festival organisers said they were happy with the sales process despite the fact websites and phone lines struggled to cope.

"Its a great system. It's the first time it's ever been done - it's just gone so well it's just unbelievable. The system has worked really, really well and it's a first," Michael Eavis, who owns the farm where the festival is based, told the BBC.

"Unfortunately there will be a lot of people that will be disappointed. Only two in three get through, but such is the demand of the festival."

In recent years demand has always outstripped supply for the Glastonbury festival. The pre-registration scheme, via which users had to submit photos, will discourage touting but many would-be festival goers who failed to get tickets were left angry at wasting a morning trying to get onto a site that proved almost impossible to access.

Once a connection had been established with the site it could be maintained permanently, allowing the lucky few to buy multiple tickets for themselves and their friends who had registered, as related in comments on a BBC story here.

Disappointed music fans are being given a second chance to buy tickets. On Sunday 22 April at 9.00am a limited number of tickets which have been returned, or where payments have been declined, will be placed on sale. ®

Boost IT visibility and business value

More from The Register

next story
Thirteen Astonishing True Facts You Never Knew About SCREWS
Threaderick the Great! And YES, we asked the Arapaho
NSA man: 'Tell me about your Turkish connections'
Spooks ask Dabbsy to suggest a nice hotel with pool
Russia sends SEX-CRAZED GECKOS to SPAAAAACE!
In space... no one can hear you're green...
Indian techies-in-training face down MAN-EATING LEOPARD - and WIN
Big cat causes big trouble at Mumbai college
Too rich for an iPhone 6? How about a gold-plated Brikk?
Not lobbed at your head, silly – a bling phone
Carlos: Slim your working week to just three days of toil
'Midas World' vision suggests you retire later, watch more tellie and buy more stuff
Yahoo! Japan! launches! service! for! the! dead!
If you're reading this email, I am no longer alive
Plucky Rockall podule man back on (proper) dry land
Bold, barmy Brit adventurer Nick Hancock escapes North Atlantic islet
Motorist 'thought car had caught fire' as Adele track came on stereo
'FIRE' caption on dashboard prompts dunderheaded hard shoulder halt
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.