Feeds

Glastonbury online ticket sales fiasco

Mud, mud, in-glorious mud

The essential guide to IT transformation

The annual stampede to buy tickets for the Glastonbury festival once again swamped the online sales site.

Tickets went on sale from the official site, (GlastonburyFestivals.co.uk) via seetickets.com, from 09:00 BST on Sunday (1 April).

Instead of being able to buy tickets, many would-be festival goers were confronted by a series of messages telling them the system was busy or unavailable. The back-end system at seetickets.com - a a network of Windows servers running IIS 6, apparently - were hopelessly overstretched. Phone lines were jammed solid too.

Hopes that the registration system, designed to prevent touting, would result in a smoother sales process went unfulfilled. Only the 400,000 people who pre-registered were allowed to buy the 137,500 festival tickets available to the public. Those lucky enough to get through snapped up tickets in just one hour and 45 minutes.

Festival organisers said they were happy with the sales process despite the fact websites and phone lines struggled to cope.

"Its a great system. It's the first time it's ever been done - it's just gone so well it's just unbelievable. The system has worked really, really well and it's a first," Michael Eavis, who owns the farm where the festival is based, told the BBC.

"Unfortunately there will be a lot of people that will be disappointed. Only two in three get through, but such is the demand of the festival."

In recent years demand has always outstripped supply for the Glastonbury festival. The pre-registration scheme, via which users had to submit photos, will discourage touting but many would-be festival goers who failed to get tickets were left angry at wasting a morning trying to get onto a site that proved almost impossible to access.

Once a connection had been established with the site it could be maintained permanently, allowing the lucky few to buy multiple tickets for themselves and their friends who had registered, as related in comments on a BBC story here.

Disappointed music fans are being given a second chance to buy tickets. On Sunday 22 April at 9.00am a limited number of tickets which have been returned, or where payments have been declined, will be placed on sale. ®

Build a business case: developing custom apps

More from The Register

next story
Cops baffled by riddle of CHICKEN who crossed ROAD
'Officers were unable to determine Chicken's intent'
MEN WANTED to satisfy town full of yearning BRAZILIAN HOTNESS
'Prettier, better organised, more harmonious than if men were in charge'
Yes, but what are your plans if a DRAGON attacks?
Local UK gov outs most ridiculous FoI requests...
Drunkards warned: If you can't walk in a straight line, don't shop online, you fool!
Put it away boys. Cover them up ladies. Your credit cards, we mean
Why your mum was WRONG about whiffy tattooed people
They're a future source of RENEWABLE ENERGY
Murder accused DIDN'T ask Siri 'how to hide my roommate'
US court hears of cached browser image - not actual request
Chomp that sausage: Brits just LOVE scoffing a Full Monty
Sales of traditional brekkie foods soar as hungry folk get their mitts greasy
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.