Feeds

Tech support costs Carphone dear

£15m budget blowout

Internet Security Threat Report 2014

Carphone Warehouse (CPW) revealed it expects to spend between £10m and £15m more than expected on supporting broadband customers when it released Key Performance Indicators (KPIs) to the London Stock Exchange today.

It showed an eight per cent increase in total connections to 2.41 million. The company has 2.27 million broadband subscribers with 702,000 on unbundled lines.

Carphone said earlier delays in migrating people onto broadband meant it was still slightly behind its original plans.

The statement said: "Customer service costs in TalkTalk Free Broadband business will continue to run ahead of the original business plan for much of the coming year. As a result we expect additional customer service costs of £10m to £15m in the coming year."

Carphone's joint venture with Best Buy to sell mobiles in the US, as well as setting up the Geek Squad for technical support in the UK will cost another £10m to £15m.

CPW said it is in the final stages of negotiations with Best Buy and will issue an update shortly.

Its shares were down very slightly on the news.

The full trading update and outlook will be released 24 April. ®

Beginner's guide to SSL certificates

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.