Feeds

Tech support costs Carphone dear

£15m budget blowout

Gartner critical capabilities for enterprise endpoint backup

Carphone Warehouse (CPW) revealed it expects to spend between £10m and £15m more than expected on supporting broadband customers when it released Key Performance Indicators (KPIs) to the London Stock Exchange today.

It showed an eight per cent increase in total connections to 2.41 million. The company has 2.27 million broadband subscribers with 702,000 on unbundled lines.

Carphone said earlier delays in migrating people onto broadband meant it was still slightly behind its original plans.

The statement said: "Customer service costs in TalkTalk Free Broadband business will continue to run ahead of the original business plan for much of the coming year. As a result we expect additional customer service costs of £10m to £15m in the coming year."

Carphone's joint venture with Best Buy to sell mobiles in the US, as well as setting up the Geek Squad for technical support in the UK will cost another £10m to £15m.

CPW said it is in the final stages of negotiations with Best Buy and will issue an update shortly.

Its shares were down very slightly on the news.

The full trading update and outlook will be released 24 April. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Fast And Furious 6 cammer thrown in slammer for nearly three years
Man jailed for dodgy cinema recording of Hollywood movie
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?