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Vodafone.net's connection woes continue

Voice network playing up too

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It seems that Vodafone's email service is still not working for everyone.

Anyone using Firefox as their internet browser is continuing to experience intermittent problems with Vodafone.net which, as we reported last week, had been down for at least five days due to "a simultaneous hardware and software failure".

For some people who type http://www.vodafone.net into their Firefox location bar, an error pops up that says "the connection was interrupted".

Lots of Reg readers have contacted us to say they're currently unable to access their email accounts via the increasingly popular Firefox browser.

It seems Vodafone is yet to resolve browser-specific issues for its free email service.

In the meantime its users can't gain access to their mail unless they fiddle around with security settings or opt for another browser such as Microsoft's Internet Explorer.

One reader told us, "I had been having problems getting to vodafone.net with Opera and Firefox. However, when I turned on all of the insecure protocols in Opera, I could access the site."

When asked if there was a browser-specific problem, a Vodafone spokesperson confirmed: "We are aware of a problem with access to Vodafone.net via FireFox 2.0. We are in the process of sourcing a remedy and in the mean time we recommend customers use an alternative browser. We apologise for any inconvenience caused."

Elsewhere on planet Vodafone, part of the company's voice network went down this morning.

The spokesperson told El Reg that "a very small proportion of our pay as you talk customers may have experienced problems making a call this morning. This problem has been rectified," and once again that increasingly popular Vodafone phrase was used, "we apologise for any inconvenience caused".

Good timing then that it may be considering a re-pricing structure on some of its data tariffs if one person's "two out of 10 customer survey" story turns out to be true (read here).

Vodafone, however, remained tight-lipped on the matter and said: "We review our tariffs and offers on a regular basis but can not confirm any specific changes." ®

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