Feeds

BT foxed by Chicago area code change

Cut off customers Illinoyed

Boost IT visibility and business value

A long-planned area code change for Chicago has left BT customers in the UK unable to call the southern part of the Windy City.

The new code came into force on February 17, although BT said its customers have had a week of disruption since March 17. A Register reader wrote to say his attempts report his frustration had been ignored by BT customer service.

The code is an overlay of the 815 area code which served the southern part of Chicago. Numbers in the region are now prefixed with 779, as well as 815. Overlays enable operators to assign more telephone lines when the existing numbering system reaches capacity.

BT told The Register the problem would be resolved "in due course" by its engineers. A spokesman promised the fix would be made within days when the firm's database is updated. BT is not responsible for calls made from mobile operators or other fixed line operators - any problems there would lie within the databases of those companies, he said.

The overlay was announced by the Illinois Commerce Commission way back in 2004, and similar schemes are already in place in at least 16 states. The Chicago code has been introduced gradually, first functioning in February 2006, with its use becoming compulsory last month.

BT's spokesman blamed its communication breakdown on for an unusual deferral of the overlay by Chicago's operator AT&T. A spokeswoman for the Illinois Commerce Commission said the overlay had gone ahead on the date planned. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?