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Vodafone.net says 'sorry'

Email down for five days

Internet Security Threat Report 2014

Vodafone.net's email service is finally up and running after long-suffering users were forced to wait at least five days to access their mail.

Late last night the website was still down, by which point Vodafone.net had been unavailable since mid-afternoon Friday 16 March.

We reported yesterday that the site had been floored by technical problems for 24 hours. However, several Reg readers told us they had started experiencing problems as early as last Thursday.

Vodafone.net eventually restored its email service at 5.30 this morning.

When asked to explain the lengthy outage a Vodafone spokesperson told The Reg: "I can confirm that we suffered a simultaneous hardware and software failure, which is why it has taken longer than we would have liked to resume the service.

"Customer activity is now at normal levels and we continue to monitor the service very closely."

The spokesperson added that all Vodafone.net users will have an email waiting in their inbox containing a full apology for the disruption caused.

The email sent out to users confirmed that "all new email will be delivered to you normally, but it might take up to seven days to restore your email history". ®

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