Feeds

Vodafone.net says 'sorry'

Email down for five days

Eight steps to building an HP BladeSystem

Vodafone.net's email service is finally up and running after long-suffering users were forced to wait at least five days to access their mail.

Late last night the website was still down, by which point Vodafone.net had been unavailable since mid-afternoon Friday 16 March.

We reported yesterday that the site had been floored by technical problems for 24 hours. However, several Reg readers told us they had started experiencing problems as early as last Thursday.

Vodafone.net eventually restored its email service at 5.30 this morning.

When asked to explain the lengthy outage a Vodafone spokesperson told The Reg: "I can confirm that we suffered a simultaneous hardware and software failure, which is why it has taken longer than we would have liked to resume the service.

"Customer activity is now at normal levels and we continue to monitor the service very closely."

The spokesperson added that all Vodafone.net users will have an email waiting in their inbox containing a full apology for the disruption caused.

The email sent out to users confirmed that "all new email will be delivered to you normally, but it might take up to seven days to restore your email history". ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.