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Orange broadband down, but up again

Yoyo fault fixed, ISP says

Internet Security Threat Report 2014

Orange experienced broadband problems over the weekend, but says only a small percentage of customers were affected and the service is now up and running again.

The Reg received several irritated emails yesterday from Orange punters who had been unable to get online since Sunday. The usual message boards were silent on the issue.

An Orange spokesperson sent us the following statement:

Orange can confirm that a broadband network outage occurred for less than an hour on the evenings of Sunday 18 March and Monday 19 March.

The outage affected just under three per cent of our broadband customer base, and we are currently working with our suppliers to rectify the fault.

We apologise to those customers affected.

But according to Orange's online help page: "Customers in Liverpool, Newcastle, Tannockside and Cardiff may be experiencing intermittent disconnections or slow browsing due to a known network issue. This is a known fault which is currently under investigation."

Let us know if you're still having problems. ®

Internet Security Threat Report 2014

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