Feeds

Blair pushes for citizen-centric services

Public sector not hitting the mark yet

Intelligent flash storage arrays

Prime Minister Tony Blair is urging central and local government to take public sector reform 'a stage further'.

Launching the Building on progress: public services policy paper, Blair says people want services tailored to their needs, with more choice and a "greater diversity of providers".

Although progress has been made, personalising services around the user so they are tailored to citizens' differing needs and preferences is not yet complete, the review says.

The review urges the public sector to make greater use of the internet and other technologies to enable citizens to shape services in ways and at times convenient to them, and ensuring the disadvantaged are given the support they need to make effective choices.

It is the first in a series setting out policy for the next 10 years. The reviews are intended to see what has worked "after 10 years in power... what should be intensified; and on what new directions should be pursued."

Future plans may include introducing ratings similar to that used by eBay on schools and hospital league tables.

The NHS Expert Patient Programme, which encourages patients to manage their own conditions, should be extended beyond its existing 2004/07 rollout plan.

New technologies should be used in the NHS to help provide healthcare interventions tailored to the specific needs of individuals (for example based on a patient's genetic profile).

The government should support the development of new and innovative services that provide tailored advice to specific groups. "These are outside government's direct influence, but government has a role to play in supporting them – by ensuring that they are not undermined by government programmes or websites with similar objectives," the review says.

Among the review's specific plans are for school websites to give updated details of children's progress, attendance and homework record.

Proposals also include making better use of user satisfaction surveys as an explicit component of the reward mechanisms for suppliers.

Other ways in which citizens' opinions can be registered and subsequently acted on include using new technologies to enable them to give rapid feedback on services.

Blair, during the launch in Hackney, East London, says: "What we want is to keep these basic public service values, which are about access to quality public services, irrespective of your wealth, but make sure that those are truly personalised services where there's a much greater diversity of provider and the old ways of working are broken down."

This article was originally published at Kablenet.

Kablenet's GC weekly is a free email newsletter covering the latest news and analysis of public sector technology. To register click here.

Internet Security Threat Report 2014

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.