Feeds

Copy-protection flummoxes German punters

Support calls sap profits for Musicload

The Power of One eBook: Top reasons to choose HP BladeSystem

A leading German music download service has criticised the music industry's attachment to DRM after reporting that problems associated with the controversial copy-protection technology are responsible for three in four of its support calls.

Deutsche Telekom's Musicload said its customers frequently have problems getting DRM technology to work properly. As a result, the online store is spending a small fortune fielding support calls, frustrating its attempts to turn a decent profit from selling music online.

In a newsletter, Musicload said that DRM "makes the use of music quite difficult and hinders the development of a mass-market for legal downloads," Ars Technica reports. It added that a lack of compatibility between different approaches to DRM is also stifling the development of the online music market.

Musicload sells music from small labels that comes unencumbered by DRM. The outlet reports that artists who have dropped DRM have enjoyed a 40 per cent boost in sales since last December. However, its adds that the major labels are interested in selling DRM-free MP3s.

The attack on controversial copy-protection technology by a leading German service comes weeks after Apple's Steve Jobs also criticised DRM. Unlike Musicload, Apple's iTunes Store does not offer DRM-free music. ®

Top three mobile application threats

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.