Feeds

BT hit by St Patrick's Day system failure

Shamrocked to its foundations

Application security programs and practises

BT's UK billing service was halted nationwide for 24 hours on St Patrick's Day due to a major system failure.

Customers were prevented from paying bills or amending their details with the UK's telecoms giant.

One Reg reader told us on Saturday that "the systems have crashed, nobody can pay bills online, the staff can't get into the billing systems, or even get to the internet – and that they don't expect it to be fixed today or tomorrow."

The billing service crashed on Saturday morning (March 17) and was only reinstated early on Sunday morning, according to BT spokesperson Adam Liversage.

He also confirmed that the firm's contingency plan of manually taking down customer details had to be abandoned.

BT workers were forced to advice customers to call back the following day.

When asked to explain the day-long system failure Liversage said: "I couldn't speculate on what caused it, we are investigating and haven't reached a definitive conclusion as yet."

He said that BT will make allowances for customers who were unable to pay their bills on time due to the system failure. He added that the incident was "very much a one-off event."

Our reader took a slightly different view of the billing system breakdown, saying such a collapse was "never a good thing to hear from a company that tries to sell critical infrastructure of any kind."

Eight steps to building an HP BladeSystem

More from The Register

next story
Sysadmin Day 2014: Quick, there's still time to get the beers in
He walked over the broken glass, killed the thugs... and er... reconnected the cables*
Apple fanbois SCREAM as update BRICKS their Macbook Airs
Ragegasm spills over as firmware upgrade kills machines
SHOCK and AWS: The fall of Amazon's deflationary cloud
Just as Jeff Bezos did to books and CDs, Amazon's rivals are now doing to it
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
US judge: YES, cops or feds so can slurp an ENTIRE Gmail account
Crooks don't have folders labelled 'drug records', opines NY beak
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Manic malware Mayhem spreads through Linux, FreeBSD web servers
And how Google could cripple infection rate in a second
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.