BT announces escape route for Biscit customers
Print storyMACs available on special helpline next week
Posted in Telecoms, 16th March 2007 16:28 GMT
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BT today announced a bail-out process for customers trapped aboard the foundering ISP Biscit Internet.
From next Monday, Biscit DSL customers will be able to call a special helpline set up by BT to obtain a Migration Authorisation Code, or MAC. This can then be given to a new ISP of the customer's choice, simplifying the process of transfer and minimising downtime. The helpline number will appear on a webpage which Biscit subscribers will be directed to from Monday.
The webpage will only be available for seven days, so Biscit DSL customers are advised to move fast.
BT also advises that Biscit phone service customers will lose outgoing service from today, other than for 999 calls. Those who have both phone and DSL will evidently have to get their MAC without using their landline. ®
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