Feeds

Valentine's Day SMS refund nipped in the bud

Complaint line dealing with other complaints

5 things you didn’t know about cloud backup

Punters who paid £1.50 to send an anonymous Valentine's Day message to the object of their affections (assuming they had a suitably equipped and configured handset) were disappointed to find that a technical fault prevented its delivery.

They were also disappointed to find that Eckoh, the operator currently taking flack for its involvement in premium rate scandals on X-Factor and Richard & Judy, has not been forthcoming with a refund.

Senders received a notification that their MMS love note hadn't been sent, and a number to get a refund. A month later, however, that phone number has been commandeered to take complaints about X-Factor voting.

A representative from Eckoh told us that complaints lines are generally held for a couple of weeks, and ITV urgently needed the line to appease X-Factor voters.

Anyone still waiting for a refund for their secret message can call the line and explain they were trying to seduce via MMS, rather than trying to vote in X-Factor - though which is more embarrassing is open to question. ®

Gartner critical capabilities for enterprise endpoint backup

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE accused of silencing customer gripes on social media pages
Hello. HELLO. Can EVERYTHING EVERYWHERE HEAR ME?!
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
Shoot-em-up: Sony Online Entertainment hit by 'large scale DDoS attack'
Games disrupted as firm struggles to control network
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
Broadband slow and expensive? Blame Telstra says CloudFlare
Won't peer, will gouge for Internet transit
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
prev story

Whitepapers

Best practices for enterprise data
Discussing how technology providers have innovated in order to solve new challenges, creating a new framework for enterprise data.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?