Feeds

MS faces lawsuit over alleged Xbox 360 disc damage

Euro gamers complain

Intelligent flash storage arrays

A European lawyer has threatened to initiate legal action against Microsoft in the light of complaints from 800 Xbox 360 customers that their discs have been scratched by the console's DVD drive.

Dutch lawyer Richard de Lange of De Lange, Peeters & Langereis Lawyers told Register Hardware: "I'll represent one dissatisfied customer to begin with, unless Microsoft will address the issue in due course." If not, de Lange may seek class-action status.

The scratching problem has been widely reported on the net, but customers continue to complain that Microsoft is ignoring the issue.

Microsoft says problems do occur when switching the unit's position from vertical to horizontal and vise versa while a disc is inserted and spinning. However, customers say the issue is rooted much more deeply.

Dutch consumer show Kassa recently investigated the problems and claimed that a piece of rubber normally found in DVD players is missing from Xbox 360 drives. Some users say that when they added a foam rubber pad opposite side to the laser from the disc spindle, damage was prevented.

In 2002, a similar fault surfaced with the first Xbox in Japan. Scratches were etched on the edge of the laser side of the disc, and were made when the DVD was placed on the drive tray.

A company called Zoozen recently introduced a disc scratch protection kit for the Xbox 360, which consists of soft foam pads which attach to the top of the optical drive tray.

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Don't wait for that big iPad, order a NEXUS 9 instead, industry little bird says
Google said to debut next big slab, Android L ahead of Apple event
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
A drone of one's own: Reg buyers' guide for UAV fanciers
Hardware: Check. Software: Huh? Licence: Licence...?
Jaguar Sportbrake: The chicken tikka masala of van-sized posh cars
Indian-owned Jag's latest offering curries favour with us
The Apple launch AS IT HAPPENED: Totally SERIOUS coverage, not for haters
Fandroids, Windows Phone fringe-oids – you wouldn't understand
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
Here's your chance to buy an ancient, working APPLE ONE
Warning: Likely to cost a lot even for a Mac
Xiaomi boss snaps back at Jony Ive's iPhone rival 'theft' swipe
I'll have a handset delivered. Judge us after you try us...
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.