Feeds

123-Reg apologises again

It can be the hardest word

Providing a secure and efficient Helpdesk

Registration and web hosting company 123-Reg has again apologised to customers hit by hardware problems which meant some customers' websites fell offline.

Several irritated customers contacted us to complain that their websites had "disappeared". The sites reappeared again, but 123-Reg decided to use an old back-up. The statement sent to customers said: "To maintain accurate data consistency, we decided to use an older restore."

The email continues: "We know this is not an acceptable level of service, and would like to compensate you for your time by giving you one month's free web hosting. This extra service will be added onto the end of your account."

Customers complained that the company should make daily back-ups and that the system status page on 123-Reg's website continued to show: "System status - There are no system status messages to display" throughout the outage.

123-Reg sent us the following email:

123-reg experienced a short term hardware fault which resulted in a outage between 1st - 2nd March 2007, affecting less than 2 per cent of our customer base.

We have been in contact with those customers affected and offered free hosting as compensation.

The fault has been rectified and customers are back online. We apologise for any inconvenience caused during this time.

123-Reg blamed a flurry of spam emails for problems delivering customer emails in December last year. In January, when more complaints emerged, the company denied it was having any problems. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.