Feeds

123-Reg apologises again

It can be the hardest word

Boost IT visibility and business value

Registration and web hosting company 123-Reg has again apologised to customers hit by hardware problems which meant some customers' websites fell offline.

Several irritated customers contacted us to complain that their websites had "disappeared". The sites reappeared again, but 123-Reg decided to use an old back-up. The statement sent to customers said: "To maintain accurate data consistency, we decided to use an older restore."

The email continues: "We know this is not an acceptable level of service, and would like to compensate you for your time by giving you one month's free web hosting. This extra service will be added onto the end of your account."

Customers complained that the company should make daily back-ups and that the system status page on 123-Reg's website continued to show: "System status - There are no system status messages to display" throughout the outage.

123-Reg sent us the following email:

123-reg experienced a short term hardware fault which resulted in a outage between 1st - 2nd March 2007, affecting less than 2 per cent of our customer base.

We have been in contact with those customers affected and offered free hosting as compensation.

The fault has been rectified and customers are back online. We apologise for any inconvenience caused during this time.

123-Reg blamed a flurry of spam emails for problems delivering customer emails in December last year. In January, when more complaints emerged, the company denied it was having any problems. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Déjà vu: Virgin Media jacks up broadband prices
Screw copper phone lines, we're UNIQUE, bleats telco
NBN Co claims 96 mbps download speeds for FTTN trial
Umina trial also delivers 30 mbps uploads, but exact rig used not revealed
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Netflix swallows yet another bitter pill, inks peering deal with TWC
Net neutrality crusader once again pays up for priority access
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
EE: STILL Blighty's best mobe network, says 'Frappucino' Moore
Fresh round of network stats fisticuffs possibly on the cards here
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
ROAD TRIP! An FCC road trip – Leahy demands net neutrality debate across US
You crashed watchdog's site, now time to crash its ears
Google's so smart it's discovered SHARKS HAVE TEETH
Congratulations, world media, for rediscovering submarine cable armour
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?