Feeds

Britain's broadband punters more pissed off than last year

Fings ain't what they used to be

Internet Security Threat Report 2014

Broadband customers, who tend to be a bit Victor Meldrew at the best of times, are getting unhappier with the service they receive from internet service providers.

Research company Point Topic found that the number of customers who said they were "very" or "fairly" dissatisfied with after sales support more than doubled from seven per cent last year to 18.3 per cent this year.

And there are less happy punters around too - in February last year 92 per cent of customers were "very" or "fairly" satisfied with service overall, but this fell to 77 per cent this year.

Point Topic chief consultant Tim Johnson told us: "We were surprised by the sharp change in the numbers. But a deeper analysis shows that customers on unbundled lines are less content according to every measure.

"The big switch to unbundled lines both by existing players and by the likes of Sky and TalkTalk looking to offer so-called "free" broadband has turned thousands of orders into unhappy customers."

The survey found one in four customers willing to switch providers and predicts churn will be the big factor of 2007 - especially with Ofcom's moves to make MAC numbers more easily available and consumers increasingly understanding how the process works.

Johnson predicts that the rate of change to unbundled lines is probably peaking now so hopefully things will be better, and customers happier, next year.

More from Point Topic here. ®

Internet Security Threat Report 2014

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.