Feeds

Blog: End-user experience with Citrix

A service is measured by the end-user experience it delivers...

5 things you didn’t know about cloud backup

I’ve always had a soft spot for Citrix as a platform but it used to have limitations for general use – not least, that it used not to work too well without a network connection.

Well, it looks like those days are properly over now. Citrix has been acquiring new technology for some time and now with release 4.5 of Presentation Server it has put together a cohesive platform for access to corporate systems and data – using streaming and local cache to allow you to carry on working without a network connection (as long as you’ve streamed all you need in advance, of course). It’s also fixed much of the issue with graphics-intensive applications (it claims), with its SpeedScreen progressive display technology delivering up to 20x speed improvements.

As I implied, this is really a repackaging and rationalisation exercise, as most if not all of the technology is already available, sometimes as standalone offerings. Now Access Essentials for the small business replaces the old standard edition at the bottom of Citrix’s offering and the Platinum Edition offers everything in one package at the top – see here for details. And you can still, mostly, buy the individual components if you want to.

However talking this over with Dave Austin, senior product manager for EMEA at Citrix, it seems to me that what really makes Citrix into a proper delivery platform is its Citrix EdgeSight capability for monitoring end-user experience; this gives “IT full visibility into how applications are performing from an end-user’s perspective”, according to Citrix. Obviously, the Citrix platform’s single signon application security, automated server recovery and the rest are all important, but what really makes the business see IT as a service (rather than a barrier to its business) is proactive service management, which means that IT support has empathy with the user experience – and can communicate this empathy to its business users.

Perhaps the target should be the mainframe environment as I remember it (well, up to a point, only up to a point): the IT I needed to do my job was just there, with consistent (reliable) “good-enough” response times, and no need to reboot anything or configure things before I could start working. Perhaps that environment is partly why the mainframe is taking so long to die. If Citrix can deliver this with its latest Presentation Server, using commodity technology, it’s going to be real successful…

Secure remote control for conventional and virtual desktops

More from The Register

next story
Why has the web gone to hell? Market chaos and HUMAN NATURE
Tim Berners-Lee isn't happy, but we should be
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Sin COS to tan Windows? Chinese operating system to debut in autumn – report
Development alliance working on desktop, mobe software
Eat up Martha! Microsoft slings handwriting recog into OneNote on Android
Freehand input on non-Windows kit for the first time
This is how I set about making a fortune with my own startup
Would you leave your well-paid job to chase your dream?
(Not so) Instagram now: Time-shifting Hyperlapse iPhone tool unleashed
Photos app now able to shoot fast-moving videos
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.