Feeds

3 X-Series not unlimited for some

Customers complain of unexpected bills

Top 5 reasons to deploy VMware with Tegile

Customers expecting to be charged a fiver a month for unlimited data, under 3's X-Series Silver plan, have found themselves in receipt of bills topping a hundred quid for exceeding their quota - due to a billing error at 3.

Several readers contacted us to report problems customers were having with unexpected bills, and the difficulty they've been having getting 3 to admit that any such problems exists.

Some were told that the bill was for exceeded their data plan, but as the 1GB limit is only a "fair use" recommendation the worst one should receive for exceeding it is a severe telling off.

When we contacted 3 we too were initially told that no problem existed, though it has now accepted that something went wrong. Heavy data users who received a bill in the last week might have been over-charged for that data. The problem has now been fixed, and 3 says it will call up everyone who was overcharged to arrange a recalculated bill, or a refund if necessary.

Anyone who believes they've been overcharged by 3, and hasn't received a call, should contact customer services for an immediate refund, and let us know if that doesn't work. ®

Security for virtualized datacentres

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.