Feeds

3 lays off Glasgow call centre staff

Re-routes calls to Mumbai

Next gen security for virtualised datacentres

3 is to slash numbers at its Glasgow call centre from the current 540 to fewer than 400, the telco announced yesterday.

Some calls will be handled at the company's Mumbai office.

3 said the call centre was set up when the company had no retail presence and was building up a customer base. Now, with four million customers, it is moving jobs into retail where it can speak directly to punters. The fact that call centres in India are so much cheaper to run is just a happy coincidence.

3 claims to be creating 190 more retail jobs around the UK in 2007, with multiple stores in Glasgow, and expects 40 or so staff to relocate within the company - though it admits there will be around 120 redundancies.

It is currently consulting with employees, a legal requirement when laying off more than 20 people at once, so staff at the centre are still waiting to hear who will stay and who will go. ®

Gartner critical capabilities for enterprise endpoint backup

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?