The Register ®

Biting the hand that feeds IT

The Register » Comms » Networks »

Original URL: http://www.theregister.co.uk/2007/01/18/1and1_snafu/

1and1 email takes a dive again

By Chris Williams
Published Thursday 18th January 2007 16:27 GMT

Hosting and email provider 1and1 has annoyed its customers for the second time this week with patchy service.

The Register has been contacted by a dozen irate 1and1 customers, all complaining that their inability to access email, which the firm told us it had sorted on Tuesday (http://www.theregister.co.uk/2007/01/16/1and1_email_fixed/), had resurfaced.

Many have had trouble contacting the firm. Our own call was sent to hold music for several minutes and then went dead. A recorded message informs callers the firm is working on a technical fault and is hoping to have normal service resumed "as soon as possible".

Readers report both POP3 and SMTP are a no-go.

Reader Craig said:

The last email I received properly was 11:11 this morning, and I just get a send & receive error in Outlook when I try. Their webmail interface just gives a HTTP 500 Internal Server Error too!

And Mark asks asks what we're itching to know too: "Any idea what's behind their bullsh*t excuses?" ®

© Copyright 2008