Feeds

Survey shows hole in asset management market

Centennial sees dollar signs

  • alert
  • submit to reddit

Business security measures using SSL

Here's a little challenge for someone – the development of a little client PC auditing system that fires off details of configuration and applications to help desk operators.

It would seem there is a big market for such a tool if a recent survey conducted by Centennial Software is any guide. This has shown that an estimated 57 per cent of businesses are wasting money by not automating their helpdesk processes. In effect, helpdesk staff have to spend time – maybe five minutes per call – trying to find out what the configuration of a user's PC is, what applications are being used, and a range of similar questions.

The Centennial answer is, unsurprisingly, to buy one of its management systems in order to achieve this goal. And who can argue with that approach?

But it does seem strange that, if over half of all the world's corporate PCs that access corporate helpdesks don't already have automated configuration disclosure tools that inform helpdesk staff of such important information, there is a market opportunity crying out to be addressed. In fact, it does seem surprising that Microsoft has not had this covered since, well, before the arrival of XP Professional.

So, someone cutting a deal with Bellarc would be a good starting point for a simple reporting tool...go get 'em, Floyd. ®

New hybrid storage solutions

More from The Register

next story
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Mathematica hits the Web
Wolfram embraces the cloud, promies private cloud cut of its number-cruncher
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
Mozilla shutters Labs, tells nobody it's been dead for five months
Staffer's blog reveals all as projects languish on GitHub
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 Healthkit gets a bug SO Apple KILLS it. That's real healthcare!
Not fit for purpose on day of launch, says Cupertino
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.