Feeds

Survey shows hole in asset management market

Centennial sees dollar signs

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Here's a little challenge for someone – the development of a little client PC auditing system that fires off details of configuration and applications to help desk operators.

It would seem there is a big market for such a tool if a recent survey conducted by Centennial Software is any guide. This has shown that an estimated 57 per cent of businesses are wasting money by not automating their helpdesk processes. In effect, helpdesk staff have to spend time – maybe five minutes per call – trying to find out what the configuration of a user's PC is, what applications are being used, and a range of similar questions.

The Centennial answer is, unsurprisingly, to buy one of its management systems in order to achieve this goal. And who can argue with that approach?

But it does seem strange that, if over half of all the world's corporate PCs that access corporate helpdesks don't already have automated configuration disclosure tools that inform helpdesk staff of such important information, there is a market opportunity crying out to be addressed. In fact, it does seem surprising that Microsoft has not had this covered since, well, before the arrival of XP Professional.

So, someone cutting a deal with Bellarc would be a good starting point for a simple reporting tool...go get 'em, Floyd. ®

Intelligent flash storage arrays

More from The Register

next story
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
Chrome 38's new HTML tag support makes fatties FIT and SKINNIER
First browser to protect networks' bandwith using official spec
Admins! Never mind POODLE, there're NEW OpenSSL bugs to splat
Four new patches for open-source crypto libraries
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.